HP Stream Laptop 11 ah000 running Windows 10 will not connect to wi-fi.

[taynina]

Stream laptop will not connect to internet via wi-fi.  How can I find the wireless driver to reinstall, if I cannot get on the internet?

[Paul_Tikkanen]

Hi:

What is the product number of your notebook?

Use this guide to find that information...

https://support.hp.com/us-en/document/c00033108

Once you provide that info, I will give you the link to the wifi driver you need.

You would download it from another PC, copy it to a USB flash drive, plug the flash drive into your PC's USB port and install the driver from the flash drive.

[taynina]

Product ID  

00356-02005-59257-AAOEM

[edit]

HP Stream Laptop11 - ah0xx

Is any of this what you need?

[Paul_Tikkanen]

Hi:

It is not exactly what I needed, but the 11-ah0xx should suffice.

According to the 11-ah000 driver page, this is the wifi driver your notebook needs.

https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92638.exe

If that doesn't work you will need to find the notebook's product number, which will be in this format...5ES85EA#ABA

[taynina]

So should that be a bluetooth driver?  The bluetooth is actually working on the laptop.  When I try to copy the file over to the laptop, it says "this mode of windows only runs verified apps from the store" and gives an option to copy to clipboard.  What do I do with it if I copy to clipboard?  Since I can not get on the internet via this laptop, I can not run a verified app from the store.

[Paul_Tikkanen]

So your notebook has W10 in S mode?

Can you go to the device manager, click on the bluetooth device manager category, and let me know the model of the bluetooth adapter listed there?

It should be an Intel one or a Realtek one.

[taynina]

Realtek Bluetooth 4.2 Adapter

[Paul_Tikkanen]

OK,

Your notebook has a Realtek wifi adapter, not the Intel one.

If the wifi driver is missing, there should be a device listed in the device manager labeled as a Network Controller.

It will have a little ! mark next to it.

Do you see such a device listed in the device manager?

If you don't, then there is a hardware issue of some kind, or a very bad software issue, and the first step I recommend would be to do a factory reset of the notebook.  Back up any files you need to save onto a portable hard drive before performing a factory reset.

If you do see a Network Controller device in the device manager, let me know, and I will give you the steps to manually install the Realtek wifi driver without having to run an exe file, since you can't do that in S-Mode.

[taynina]

Under Network adapters (don't see network controller) there are two items marked bluetooth device and 8 items listed as WAN Miniport (IKEv2, IP, IPv6, L2TP, Network Monitor, PPPOE, PPTP, SSTP).  All say "This device is working properly".  Don't know if this helps, trying to be thorough.

[Paul_Tikkanen]

Your Realtek wifi adapter has gone missing from the device manager.

At the top of the device manager window, click on the View tab and select the Show hidden devices option.

Then go back to where you are looking under the Network Adapters device manager category and see if you see some model Realtek wifi adapter showing up in light shade.

If you do, right click on it, select Uninstall, check the uninstall driver box, restart the PC and see if Windows reinstalls the wifi adapter so it shows up normally and works.

If that doesn't work, or you don't see it as a hidden device, then most likely the wifi card has failed and needs to be replaced.