HP Stream Notebook PC 13 - Does not find home WiFi

[Getch88]

At one time, this laptop connected to our local wifi when I first got it.  It does not detect the local wifi anymore - as in it does not appear in the list of available networks.  I've completely wiped this laptop by reinstalling the OS (WIn 8.1).  It does find and connect to other networks but not mine.  My router is set to a 2.4ghz, channel 9 while broadcasting SSID.  I have a secondary wifi set to 5ghz as well.  My other laptops, phones, tv's, blue rays all connect fine on the wifi.  

[MKazi]

@Getch88

Happy New Year!

Thank you for posting on HP Forums, MKazi is at your service. 

I understand that your HP Stream 13-c000 Notebook does not connect to your wifi network. However, it connects fine to other wifi networks. Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that. You've done a remarkable job performing the steps. 

The evidence indicates that both the wifi card and the wireless network are fine. I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the dropdown in the upper-right corner of the document.

I sincerely hope this fixes the issue. Keep me posted. Good luck! 🙂