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KimAnts
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HP Stream Notepad (Windows 10) has suddenly lost its WiFi

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Microsoft Windows 10 (32-bit)

My notepad's WiFi has completely disappeared.  I have followed a few hints and tips online.  None have worked as of yet.  I can't troubleshoot on it as it won't connect to the internet.  The driver isn't visible on the Network Adapter settings, but I have forced a reset, and still WiFi isn't available.

 

I am at a complete loss as to what to do with it!

 

Any assistance would be greatly appreciated.

 

Thanks.

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sandytechy20
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Message 2 of 6
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@KimAnts

 

Welcome to the HP support community.

 

Here's a guided troubleshooter that will help fix this issue: Click here 

Try these steps: 
 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

 

If issue persists, continue with the below steps: 

  • If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

  • If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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KimAnts
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Hi Sandy

 

The "click here" link isn't loading.

 

I've tried the other suggestions already, as they were recommended elsewhere. If it helps, the only visible driver is Bluetooth. But nonetheless, I did follow those steps and to no avail.

 

Kim

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sandytechy20
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@KimAnts

 

Run an Extensive system test to check for hardware failures.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error. While the test is running, the time remaining and test result for each component are shown on the screen.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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KimAnts
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Thank you, Sandy. I will try tomorrow and let you know.

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sandytechy20
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@KimAnts

 

Sure, you can try those steps at your leisure and let me know how it goes.

 

Cheers.

Sandytechy20
I am an HP Employee

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