HP Stream won't recognize my seagate external hard drive

[n_spnglr]

I purchased a seagate external hard drive as my HP Stream has NO storage. The Stream ( Running windows 10) will not recognize the seagate hard drive, but the hard drive does work on another computer. What can I do to enable my computer to recognize the hard drive?

[Echo_Lake]

@n_spnglr

Thank you for posting on the HP Support Community.

Let's try these steps:

1. Go to the device manager.
2. Expand the Universal Serial Bus controllers.
3. Right-click on each entry and select uninstall.
4. Restart the PC once done and then try to use the hard drive again. If the issue persists continue next step.

Next Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,Thank you for posting in the HP Support Community.  Have a great day!

[n_spnglr]

I thank you for the suggestions, but it still will not recognize my external hard drive. I first tried the device manager and uninstalled the usb controllers. Then rebooted ( which also ran updates). Didn't work. So I downloaded the HP support assistant and did updates there also. I did the more important ones, but not all because I am unsure what they were. So I still don't have the extra space to use.

[Echo_Lake]

@n_spnglr

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue.
I would request you to contact our Phone Support and our Support Engineers should be able to Remote into your computer and sort this out.

HP Support can be reached by clicking on the following link: 

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP phone support number or Chat option listed.

Please feel free to contact us here anytime you need any further assistance.