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‎03-17-2021 03:11 PM

HP Recommended
Product: HP ENVY
Operating System: Microsoft Windows 10 (32-bit)

I purchased the LAN adapter because my new HP Envy does not have an ethernet port and I need to be hard connected for work.   The adapter's light flashes and the unit gets quite warm.  The speed does not seem to be what I expected.  My 2012 HP Pavillion was faster with ethernet connection.   What should I do??

1 person had the same question
1 REPLY 1

‎03-20-2021 08:55 AM

HP Recommended

@prismiller

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • Have you tried updating the USB drivers to the latest?
  • Have you checked the compatibility of the Gigabit Adapter?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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