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03-17-2021 03:11 PM
Product: HP ENVY
Operating System: Microsoft Windows 10 (32-bit)
I purchased the LAN adapter because my new HP Envy does not have an ethernet port and I need to be hard connected for work. The adapter's light flashes and the unit gets quite warm. The speed does not seem to be what I expected. My 2012 HP Pavillion was faster with ethernet connection. What should I do??
1 REPLY 1
03-20-2021 08:55 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
- Have you tried updating the USB drivers to the latest?
- Have you checked the compatibility of the Gigabit Adapter?
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
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