cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Sanky_911
New member
5 2 0 0
Message 1 of 4
513
Flag Post

HP Victus 16 Wi-Fi issue

HP Recommended

I am facing an issue with my HP Victus 16 My Wi-Fi network gets disconnected automatically and I have to restart the system every time when it happens and it happening very frequently, it is very frustrating because I am writing my exam and suddenly it'll get disconnected and to solve that I need to restart the system or when I troubleshoot this issue it shows failed to reset to network drivers and then it will reset the drivers after troubleshooting. I even updated the driver to the earliest update provided from HP support assistant and even from the Realtek official website, but the problem still seems to persist. 

 

Is there a way to solve this or should I buy a replacement driver from any other brand except Realtek like OKN WiFi 6E AX210 from Intel and will that be compatible in AMD laptop?

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
145,084 68,645 22,839 35,021
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

Maintenance and Service Guide (hp.com)

 

Chapter 3 shows that HP only offered the Realtek Wi-Fi 6 cards as supported.

 

If you want to change out the card, the one I recommend you use is this one:

 

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro   HP part # L35282-005

 

That is the model Wi-Fi adapter that HP installed in my x360-15-ee0047nr notebook which has an AMD Ryzen 5 4500U processor, so I know that model Intel card will work in an AMD notebook.

 

Whether or not it will work in yours, that I cannot 100% guarantee.

 

Have you tried the latest Realtek Wi-Fi driver HP has for the Realtek AX Wi-Fi adapter your notebook has?

 

1.0.0.203 

 

https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140207.exe 

Was this reply helpful? Yes No
Sanky_911
Author
New member
5 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Even though I had did every thing in my power as in updating the drivers from HP website for my device and also to the latest driver update that the device manufacturer provides, the problem seems to persist and doesn't seem to not work. The only way now is to change the driver to Intel Wi-Fi 6 AX200.

 

Thank you for responding.

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
145,084 68,645 22,839 35,021
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation