HP WLAN circuit not seen by MS Windows 10

[aejacjkson · Accepted solution]

I received a new 7265 card in the mail yesterday and inserted it into the laptop. Let me say that clipping those button like cables to the new card was a royal pain in the ass. However, I managed to get them on and the results of rerunning the new card were the same as the previous card. In other words no change.

I found a nano USB wireless ethernet card that I saved from an old Raspberry Pi and plugged it in and as you can see below the results of the test were quite different with the USB card inserted.

Bluetooth is working as I was able to pair it with another laptop that I have and phone. Wireless down is still a mystery. I can't say why the new card and old card are not functioning as expected with regard to the wireless ethernet. I suspect the HP tech probably has some fairly specialized software that would pinpoint if there were motherboard errors. In the event, I can use the Nano as substitute for now.

I looked into the services; I didn't have a point of reference that would show anything out of the ordinary. Most of the services were a manual trigger. Some were running others were standby although not indicated. If you had a couple in mind I could give you what I see. In addition to services, I looked into the event logs. I have seen some errors but mostly related to the kernel such as a performance diagnostic log that didn't trigger. I did see about 3 days ago an issue with regard to the HP UEFI version 6.2.1.0 where the ntdll.dll version 10.0.18362.1 coughed up an error 0xc000005. I'd have to have the code def's to figure that error. There are a lot of logs and it will take time to find any smoking guns.

Physical Address Transport Name
=================== ==========================================================
Disabled Disconnected
00-24-D6-BE-A9-C8 Media disconnected
74-DA-38-5A-42-96 \Device\Tcpip_{DE4DA08F-61AA-4F64-9AE5-3A69D44AB895}

The Wired AutoConfig Service (dot3svc) is not running.

Interface name: Wi-Fi

Driver : 150Mbps Wireless 802.11bgn Nano USB Adapter
Vendor : EDIMAX
Provider : Microsoft
Date : 3/4/2016
Version : 1027.4.630.2015
INF file : rtwlanu_oldIC.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11n 802.11b 802.11g
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
WPA2-Personal CCMP
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
WPA-Enterprise CCMP
WPA-Personal CCMP
WPA2-Enterprise CCMP
Vendor defined TKIP
Vendor defined CCMP
Vendor defined Vendor defined
Vendor defined Vendor defined
WPA2-Enterprise Vendor defined
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
Vendor defined Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

There is 1 interface on the system:

Name : Wi-Fi
Description : 150Mbps Wireless 802.11bgn Nano USB Adapter
GUID : de4da08f-61aa-4f64-9ae5-3a69d44ab895
Physical address : 74:da:38:5a:42:96
State : connected
SSID : dd-wrt-l
BSSID : 24:f5:a2:2d:c7:a9
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Profile
Channel : 6
Receive rate (Mbps) : 300
Transmit rate (Mbps) : 150
Signal : 100%
Profile : dd-wrt-l

Hosted network status : Not available

Press any key to continue . . .

Host Name: DESKTOP-SLFF9E0
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.18362 N/A Build 18362
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: alejack12001@yahoo.com
Registered Organization:
Product ID: 00330-80128-64511-AA232
Original Install Date: 9/20/2019, 11:17:43 AM
System Boot Time: 9/26/2019, 9:57:06 AM
System Manufacturer: Hewlett-Packard
System Model: HP ZBook 14 G2
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 61 Stepping 4 GenuineIntel ~2601 Mhz
BIOS Version: Hewlett-Packard M71 Ver. 01.29, 8/29/2019
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 15,779 MB
Available Physical Memory: 13,334 MB
Virtual Memory: Max Size: 18,723 MB
Virtual Memory: Available: 16,266 MB
Virtual Memory: In Use: 2,457 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\DESKTOP-SLFF9E0
Hotfix(s): 6 Hotfix(s) Installed.
[01]: KB4514359
[02]: KB4503308
[03]: KB4506472
[04]: KB4509096
[05]: KB4516115
[06]: KB4507453
Network Card(s): 2 NIC(s) Installed.
[01]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[02]: 150Mbps Wireless 802.11bgn Nano USB Adapter
Connection Name: Wi-Fi
DHCP Enabled: Yes
DHCP Server: 10.230.50.179
IP address(es)
[01]: 10.230.50.189
[02]: fe80::9d3c:4076:765b:ffec
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: No
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Wi-Fi 150Mbps Wireless 802.11bgn Nano USB ... 25 Up 74-DA-38-5A-42-96 150 Mbps
Bluetooth Network Conn... Bluetooth Device (Personal Area Netw... 11 Disconnected 00-24-D6-BE-A9-C8 3 Mbps
Ethernet Intel(R) Ethernet Connection (3) I21... 3 Disabled 50-65-F3-BE-F7-64 0 bps

Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Wi-Fi 150Mbps Wireless 802.11bgn Nano USB A... rtwlanu_oldI... 2016-03-04 1027.4.630... 6.40
Bluetooth Network Conn... Bluetooth Device (Personal Area Network) bthpan.sys 2006-06-21 10.0.18362.1 6.30
Ethernet Intel(R) Ethernet Connection (3) I218-LM e1d65x64.sys 2016-08-04 12.15.23.7 6.50

ComputerName : DESKTOP-SLFF9E0
InterfaceAlias : Wi-Fi
InterfaceIndex : 25
InterfaceDescription : 150Mbps Wireless 802.11bgn Nano USB Adapter
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : 74-DA-38-5A-42-96
NetAdapter.Status : Up
NetProfile.Name : dd-wrt-l
NetProfile.NetworkCategory : Private
NetProfile.IPv6Connectivity : NoTraffic
NetProfile.IPv4Connectivity : Internet
IPv6LinkLocalAddress : fe80::9d3c:4076:765b:ffec%25
IPv4Address : 10.230.50.189
IPv6DefaultGateway :
IPv4DefaultGateway : 10.230.50.179
NetIPv6Interface.NlMTU : 1500
NetIPv4Interface.NlMTU : 1500
NetIPv6Interface.DHCP : Enabled
NetIPv4Interface.DHCP : Enabled
DNSServer : 10.230.50.179

ComputerName : DESKTOP-SLFF9E0
InterfaceAlias : Bluetooth Network Connection
InterfaceIndex : 11
InterfaceDescription : Bluetooth Device (Personal Area Network)
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : 00-24-D6-BE-A9-C8
NetAdapter.Status : Disconnected

ComputerName : internetbeacon.msedge.net
RemoteAddress : 13.107.4.52
InterfaceAlias : Wi-Fi
SourceAddress : 10.230.50.189
PingSucceeded : True
PingReplyDetails (RTT) : 14 ms

[furriephillips]

Wait, has this been set to SOLVED, when the resolution was to work-around the issue with the dodgy WiFi device/card/driver, by using a USB WiFi adapter?

[Lil_Boy_Blue]

I don't understand, you have accepted the solution?

But there is still a problem?