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‎08-25-2022 04:07 PM

HP Recommended
Product: HP Notebook - 15-r132wm (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Why does HP Web Product Detection only work if device is wireless or connected to the web by a usb and not when using ethernet to connect to the web?

Category:
3 REPLIES 3

‎08-25-2022 04:47 PM

HP Recommended

Hello @partrickkmn 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start windows <device manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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‎08-28-2022 10:52 AM

HP Recommended

OS Name Microsoft Windows 10 Home

Version 10.0.19044 Build 19044

System Model InsydeH2O EFI BIOS

System SKU 1234567#ABA

BIOS Version/Date Insyde F.45, 6/27/18

partrickkmn_0-1661705474807.png

 

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‎08-28-2022 02:23 PM

HP Recommended

Hello @partrickkmn 

 

The detection is purely browser-based, so it should work with any Internet-enabled network device. As long as you can access the page it should work. Test it with different browsers (Google Chrome, Mozilla Firefox, Microsoft Edge, ... )

 

Please report your results

 

Kind regards

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