HP X3000 wireless mouse scrolling wheel not working.

[ani_chdhry]

HP wireless mouse X3000 scrolling wheel not working properly, when i try to scroll down it's only moving few lines to 4 or 5 and it will scroll down to 5 and move upwards to 1st or 2nd line.

I did basic troubleshooting from my end like have updated the driver and cleaned the mouse . Diagnostics Hardware Test is only for left and right buttons nothing for scrolling wheel. 

Kindly suggest a solution.

Regards

Ani

[praveen196]

@ani_chdhry Welcome to HP Community!

I understand that the HP X3000 wireless mouse scrolling wheel not working.

In that case, I would suggets you conatct our phone support and get it to replace the mouse.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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