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ani_chdhry
New member
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Message 1 of 2
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HP X3000 wireless mouse scrolling wheel not working.

HP Recommended
N4G63AA
Microsoft Windows 10 (64-bit)

HP wireless mouse X3000 scrolling wheel not working properly, when i try to scroll down it's only moving few lines to 4 or 5 and it will scroll down to 5 and move upwards to 1st or 2nd line.

I did basic troubleshooting from my end like have updated the driver and cleaned the mouse . Diagnostics Hardware Test is only for left and right buttons nothing for scrolling wheel. 

Kindly suggest a solution.

Regards

Ani

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@ani_chdhry Welcome to HP Community!

 

I understand that the HP X3000 wireless mouse scrolling wheel not working.

 

In that case, I would suggets you conatct our phone support and get it to replace the mouse.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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