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HP wireless mouse X3000 scrolling wheel not working properly, when i try to scroll down it's only moving few lines to 4 or 5 and it will scroll down to 5 and move upwards to 1st or 2nd line.
I did basic troubleshooting from my end like have updated the driver and cleaned the mouse . Diagnostics Hardware Test is only for left and right buttons nothing for scrolling wheel.
Kindly suggest a solution.
@ani_chdhry Welcome to HP Community!
I understand that the HP X3000 wireless mouse scrolling wheel not working.
In that case, I would suggets you conatct our phone support and get it to replace the mouse.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Keep us posted,
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