HP compaq mini battery not charging and/ or not holding the power

[PeggsRoof]

Good neutral G-Group morning!

This message was shown after a manual battery troubleshot check:

"Your notebook battery is not affected and a replacement is not necessary. You may continue to use your notebook battery. Thank you for your cooperation."

my HP CQ10-500SA    Serial: [personal info removed] Product: XE979EA#ABU

battery 607762-001 ct:6BMQN22B5ZEFXI

battery

doesn't charge and/or doesn't hold the power

battery driver is year 2006...

Please could you email me a update driver (even official not supported anymore)?

Thank you!

Friendly greetings!

Peggy weissflog

[sandytechy20]

@PeggsRoof 

Welcome to the HP support community.

I understand that you are having issues with battery charging, I am glad to assist you.

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 
   

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.