HP connection issue

[Rory_C]

I have been having an on going minor issue with the connection of my computer, it does not stop me from connection to the internet, it just means it takes me a long time to get onto it.

If I have powered my computer off and I have turned it back on, I attempt to access my browser but when i search somethig up, it starts loading, then just comes up with the HP connection check. Alough this check does get me back online and able to use the web, it's quite inconvinent that everytime I go on the internet I have to do this check. 

If anyone can tell me how to make my computer automatically do it when I start it up or just fix the issue, I would be very grateful!

Thanks,

Rory_C

[Chimney_83 · Accepted solution]

Greetings @Rory_C,

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing an issue with your computer where you need to perform an HP Connection check everytime you power on your computer. 

Not to worry, I will be glad to help. 

Have you tried any troubleshooting steps on your own?

May I know the exact model number of your computer? Click here for assistance. Please do not share the serial number of your computer. 

Recommend you run HP Support Assistant to make sure all the drivers are updated on your computer. Click here. 

Once all the drivers are updated please observe your computer's performance and let me know how it goes. 

For other troubleshooting steps, please refer to this HP Article. 

Let me know how it goes. 

[Rory_C]

Ok thanks for your help, I will be trying your methods as soon as possible. The exact model of my computer is the HP Pavilion x360 by the way.

Hopefully your suggestions work!
Thanks for your help
Rory

[Chimney_83]

Thanks for the reply, please do try the steps and let me know how it goes. There are several models listed under HP Pavilion x360. 

Please open HP Support Assistant on your computer and the product number will be displayed on your screen. 

Keep me posted. 

[Rory_C]

Yay!!! It worked! Thank you so much for your help, I downloaded eight pending updates and then restarted my computer. Just in case you still want to know, my computer model is the HP Pavilion 11 x360 PC and the product number is K1S35EA#ABU.

Thank you so much for your help and very quick response!

Rory

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.