HP envy x360 13-ag0002na DNS problems, website IP addresses not found

[Joenfturner]

Hi,

I just bought this laptop and I am having alot of problems with it failing to find the website IP addresses when i try to open a webpage.

I have tried all of the basic things like,

Restarting everything (including router, modem etc)

HP support assist network check (Came back with no errors)

Windows nework diagnostics (told me to resart my router) 

Updating drivers for networking, and windows updates

setting manual DNS of 8.8.8.8 and 8.8.4.4 (google public DNS servers)

setting fixed IP for the laptop on my home network.

flushing the DNS etc. in command prompt,

Anything else i can try?

Thank you for your time,

Joe Turner

 EDIT: Just tried an external network dongle and this appears to be working correctly so the problem lies with the wireless network adapter in the laptop.

[Lil_Boy_Blue]

Hi

This should frighten you...

Copy and Paste into Notepad,
Save as A2Z.bat
Double click to run.

@ECHO THIS MAY HELP TO REPAIR / RECTIFY,
@ECHO VERY, SIMPLE NETWORK DIFFICULTIES.
@ECHO BOTH ETHERNET & WIRELESS PROBLEMS.
@ECHO THE RESULTS WILL VARY ACCORDING TO
@ECHO YOUR CONFIGURATION AND USER LEVEL.
@ECHO A RE-BOOT MUST BE DONE AFTER DOING
@ECHO SOME OF THE CHECKS OPTIONED BELOW.
@ECHO....................................
:MENU
@ECHO TYPE IN YOUR PREFERRED MENU CHOICE
@ECHO....................................
@ECHO.
@ECHO A - PING_LO Ping test to 127.0.0.1
@ECHO B - PING_TO Pinging out to 8.8.8.8
@ECHO C - GET_IFS Display each Interface
@ECHO D - DNSFLSH Flush out DNS Register
@ECHO E - DNS_REG Register new DNS value
@ECHO F - IPvFOUR Reset to remove errors
@ECHO G - IP_RNEW Force/Renew IP address
@ECHO H - IPv_SIX Reset to remove errors
@ECHO I - NB_STAT NETBIOS -Renew -Repair
@ECHO J - DIS_HEU Disable TCP Heuristics
@ECHO K - SH_ETH0 Display ETH0 interface
@ECHO L - DR_WLAN Drivers WLAN interface
@ECHO M - SH_WLAN Display WLAN interface
@ECHO N - NS_LKUP Shows your Name Server
@ECHO O - GET_MAC Obtain MAC address(es)
@ECHO P - GTMAC-A Create address(es)-TXT
@ECHO Q - IP_CONF Display Network Config
@ECHO R - IPCNF-A All Network Config-TXT
@ECHO S - SYS_SUM System Summary Display
@ECHO T - INFO_32 Shows MSINFO32 Screens
@ECHO U - NETSTAT All Network Statistics
@ECHO V - NSTAT-A Show Network Stats-TXT
@ECHO W - WINSOCK Reset to remove errors
@ECHO X - PROFILE Displays SSID listings
@ECHO Y - WIFIKEY Displays as clear text
@ECHO Z - FINISHD Close this Command Box
@ECHO ...................................
@ECHO OFF
COLOR B1
SET /P M= Press A-Z, and then ENTER:

IF /I %M%==A GOTO PING_LO
IF /I %M%==B GOTO PING_TO
IF /I %M%==C GOTO GET_IFS
IF /I %M%==D GOTO DNSFLSH
IF /I %M%==E GOTO DNS_REG
IF /I %M%==F GOTO IPvFOUR
IF /I %M%==G GOTO IP_RNEW
IF /I %M%==H GOTO IPv_SIX
IF /I %M%==I GOTO NB_STAT
IF /I %M%==J GOTO DIS_HEU
IF /I %M%==K GOTO SH_ETH0
IF /I %M%==L GOTO DR_WLAN
IF /I %M%==M GOTO SH_WLAN
IF /I %M%==N GOTO NS_LKUP
IF /I %M%==O GOTO GET_MAC
IF /I %M%==P GOTO GTMAC-A
IF /I %M%==Q GOTO IP_CONF
IF /I %M%==R GOTO IPCNF-A
IF /I %M%==S GOTO SYS_SUM
IF /I %M%==T GOTO INFO_32
IF /I %M%==U GOTO NETSTAT
IF /I %M%==V GOTO NSTAT-A
IF /I %M%==W GOTO WINSOCK
IF /I %M%==X GOTO PROFILE
IF /I %M%==Y GOTO WIFIKEY
IF /I %M%==Z GOTO FINISHD

:PING_LO
ping LOOPBACK
echo.
GOTO MENU

:PING_TO
ping 13.107.4.52
echo.
GOTO MENU

:GET_IFS
netsh interface ip show interface
echo.
GOTO MENU

:DNSFLSH
ipconfig /flushdns
echo.
GOTO MENU

:DNS_REG
ipconfig /registerdns
echo.
GOTO MENU

:IPvFOUR
netsh int ipv4 reset reset.log
echo.
GOTO MENU

:IP_RNEW
ipconfig /release
pause
ipconfig /renew
echo.
GOTO MENU

:IPv_SIX
netsh int ipv6 reset reset.log
echo.
GOTO MENU

:NB_STAT
nbtstat -RR
echo.
GOTO MENU

:DIS_HEU
netsh int tcp set heuristics disabled
echo.
GOTO MENU

:SH_ETH0
netsh lan show interfaces | more /c
echo.
GOTO MENU

:DR_WLAN
netsh wlan show drivers | more /c
echo.
GOTO MENU

:SH_WLAN
netsh wlan show interfaces | more /c
echo.
GOTO MENU

:NS_LKUP
nslookup /ns
echo.
GOTO MENU

:GET_MAC
getmac | more /c
echo.
GOTO MENU

:GTMAC-A
getmac >> c:\GM.txt
Notepad c:\GM.txt
echo.
GOTO MENU

:IP_CONF
ipconfig -all
echo.
GOTO MENU

:IPCNF-A
ipconfig -all >> C:\IP.txt
Notepad C:\IP.txt
echo.
GOTO MENU

:SYS_SUM
systeminfo
echo.
GOTO MENU

:INFO_32
msinfo32
echo.
GOTO MENU

:NETSTAT
netstat -e -r -s | more /c
echo.
GOTO MENU

:NSTAT-A
netstat -e -r -s >> NetStat.txt
Notepad NetStat.txt
echo.
GOTO MENU

:WINSOCK
netsh winsock reset catalog
echo.
GOTO MENU

:PROFILE
netsh wlan show profiles
echo.
@ECHO PLEASE NOTE any NETWORK-SSID name(s)
@ECHO that you want the PASSPHRASE(S) for.
echo.
GOTO MENU

:WIFIKEY
set /p wkey=Please type in the SSID
Please type in the SSID
netsh wlan show profile name=%wkey% key=clear
echo.
GOTO MENU

:FINISHD
EXIT

You get a smallish menu and by choosing a letter a test or check or reset is done.
EG:     X will show the Wifi's you have/can connect to.

EG:    W for reset the winsock

and Z bails you out.

The letter     c   produces this.....

Press A-Z, and then ENTER:c

Idx     Met         MTU          State                Name
---  ----------  ----------  ------------  ---------------------------
  7           5        1500  disconnected  Ethernet
 23          55        1500  connected     WiFi
  6          25        1500  disconnected  Local Area Connection* 2
  1          75  4294967295  connected     Loopback Pseudo-Interface 1
 21          65        1500  disconnected  Bluetooth Network Connection
  3          25        1500  disconnected  Local Area Connection* 12

If in doubt please ask.

[Joenfturner]

Ok, thanks for the reply,

So I've setup the tool and used the letter "c"

this gives:

Idx      Met           MTU             State                          Name
--- ---------- ---------- ------------ ---------------------------
1          75     4294967295 connected Loopback Pseudo-Interface 1
24       35                     1500 connected WiFi 2
19       65                     1500 disconnected Bluetooth Network Connection 2
2          25                     1500 disconnected Local Area Connection* 16
9          25                     1500 disconnected Local Area Connection* 17

Which functions should i try running to help troubleshoot the problem?

[Lil_Boy_Blue]

Hi

Concerned about the Pseudo interface.

Device Manager may show what it is.

however

L  M  N  (Q   R )  W  then Z      and anything else you fancy.

[Joenfturner]

@Lil_Boy_Blue

Just tried "L" and got this:

Press A-Z, and then ENTER:L
Too many arguments in command line.

Is this normal?

Also device manager wise the only thing i can find that looks unusual is the firmware error:

This might be competely unrelated as I dont think it was there when i had a look the other day so it seems to have appeared post network issues so is unlikely to be the cause of my problem.

Im starting to think that i just got shipped a Laptop with a faulty network adapter as I'm also having problems with the Bluetooth which is handled by the same card I think i will speak to HP about the possiblity of this other the phone some time next week if i still cant get it working correctly.

Thanks again for your time,

Joe