HP envy x360 has incredibly slow internet connection

[Royina]

Hi, new problems arise with my HP envy x360. Last night, my laptop was fine. Connected to the internet and all. But today, it appeared that it lost whatever connection it had and just won't work anymore. It says connected to the internet, but it is incredibly slow, to the point where webpages won't load if it takes too long. I've tried basically every suggestions known to man on fixing this, but alas it still doesn't work. I've cleared the cache, tried to change the DNS server, rebooted the modem, but to no avail.

My product is HP ENVY x360 model15m-ds0011dx

Any help would be appreciated. I've had this thing for just a little over five months, so I don't know why this is happening.

And I don't have any applications other than chrome open, so nothing is slowing it down. And Ive only used up 100gbs of the memory.

[Lil_Boy_Blue]

Hi

You don't mention running an A/V like BitDefender or MalwareBytes or similar.

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PAUSE
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

Post back what you can please. 

[Lil_Boy_Blue]

EG:

C:\>PowerShell -Command "Test-NetConnection"
ComputerName : internetbeacon.msedge.net

RemoteAddress : 152.199.19.161

InterfaceAlias : WiFi

SourceAddress : 192.168.0.31

PingSucceeded : True
PingReplyDetails (RTT) : 19 ms

C:\>ping 152.199.19.161

Pinging 152.199.19.161 with 32 bytes of data:
Reply from 152.199.19.161: bytes=32 time=19ms TTL=56
Reply from 152.199.19.161: bytes=32 time=19ms TTL=56
Reply from 152.199.19.161: bytes=32 time=15ms TTL=56
Reply from 152.199.19.161: bytes=32 time=25ms TTL=56

Ping statistics for 152.199.19.161:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Minimum = 15ms, Maximum = 25ms, Average = 19ms

[Royina]

this is what i got:

ComputerName : internetbeacon.msedge.net
RemoteAddress : 2606:2800:11f:17a5:191a:18d5:537:22f9
InterfaceAlias : Wi-Fi
SourceAddress : 2601:2c4:c501:2db0::3b59
PingSucceeded : True
PingReplyDetails (RTT) : 62 ms

but when it said "press any key to continue", the application closed itself out.

[Lil_Boy_Blue]

Hi

So you are using IPv6 then?

The kind of info I expected was screenfulls of info like.....

C:\>PowerShell -Command "Get-NetAdapter"

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
WiFi Realtek RTL8723BE 802.11 bgn Wi-Fi A... 23 Up 48-48-48-48-48-27 72.2 Mbps
Bluetooth Network Conn... Bluetooth Device (Personal Area Netw... 20 Disconnected 48-48-48-48-48-28 3 Mbps
Ethernet Realtek PCIe FE Family Controller 9 Disconnected BB-BB-BB-BB-BB-28 0 bps

C:\>PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"

Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
WiFi Realtek RTL8723BE 802.11 bgn Wi-Fi Ad... rtwlane02.sys 2019-03-22 2024.0.4.108 6.70
Bluetooth Network Conn... Bluetooth Device (Personal Area Network) bthpan.sys 2006-06-21 10.0.18362.1 6.30
Ethernet Realtek PCIe FE Family Controller rt640x64.sys 2015-05-05 10.1.505.2015 6.40

but if you cannot get those kind of results I cannot help.