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‎04-06-2020 11:24 PM

HP Recommended
Product: 14-ck0xxx
Operating System: Microsoft Windows 10 (64-bit)

I just bought this HP laptop 14-cK0xxx. Bluetooth does not work. It gets to pair with my devices, but after it but can not transfer any file to any device, nor smartphones, nor laptops. It also can not receive any file.

I have also some trouble to print wireless.

By the way, is it possible to add more Ram memory to this laptop? It only has 4.00 and a poor 1.60 ghz

2 REPLIES 2

‎04-06-2020 11:37 PM

HP Recommended

@Janog1 

 

Before we can help, we need to know what EXACTLY is your 14-ck0xxx? Please use the following instructions to find out the model/product of your machine:


     https://support.hp.com/us-en/document/c03754824

                       or

     https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎04-08-2020 06:22 PM

HP Recommended

Dear Banhien:

Additionally to the bluetooth  and the wireless printing problems, the machine is very low. I open two or three windows and the laptop gets freezed

 

Here are the details:

 

Model: 14-ck0011la

Product ID: 3PX24LA#ABM

Warranty: 1y1y0y

RMN: TPN-l131

FCC ID: TX2-RTL8723DE

CAN ICES - 3(B)/NMB - 3(B)

IFT: RCPRERT16-1033

Contains Realtek Radio Model: RTL8723DE

Contiene Módulo CNCID: C-16415

Contains IC: 6317A-RTL8723DE

 

Best regards

 

Janog1

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