HP laptop bluetooth issue

[shiklash1]

I have a new HP laptop that I purchased about 6 months ago. The bluetooth adapter doesn't turn off when I put the laptop in sleep mode. If I move the mouse the laptop wakes up. I checked the Control Panel settings to turn off the bluetooth adapter. Does anyone has the same problem?

[Garp_senchau]

@shiklash1, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Update Bluetooth Drivers

• Open Device Manager by pressing Windows + X and selecting Device Manager.
• Find Bluetooth and expand the section.
• Right-click on your Bluetooth adapter (e.g., "Intel Wireless Bluetooth") and choose Update Driver.
• Select Search automatically for updated driver software. If a newer driver is available, install it.
• Restart your computer after updating.

Disable Bluetooth from Power Management Settings

• Open Device Manager.
• Expand Bluetooth and right-click on your Bluetooth adapter.
• Select Properties.
• Go to the Power Management tab.
• Uncheck Allow this device to wake the computer.
• Click OK and restart the laptop.

Adjust Power Settings for USB Devices

• Press Windows + X and select Power Options.
• Click Additional power settings on the right.
• Select Change plan settings for your current power plan.
• Click on Change advanced power settings.
• Expand USB settings > USB selective suspend setting.
• Set it to Disabled and click Apply.
• Expand Sleep > Allow wake timers and set it to Disable.
• Click Apply and then OK.

Check Device Settings in Device Manager for Mouse

• Open Device Manager.
• Expand Mice and other pointing devices.
• Right-click on your mouse device (usually listed as "HID-compliant mouse") and select Properties.
• Go to the Power Management tab and uncheck Allow this device to wake the computer.
• Click OK.

[Garp_senchau]

Update BIOS/UEFI

• An outdated BIOS or firmware can sometimes cause issues with power management.
• Visit the HP website, search for your laptop model, and download the latest BIOS/UEFI update.
• Follow the instructions carefully for updating.

Change Sleep Settings

• Open Settings (Windows + I) > System > Power & sleep.
• Under Sleep, set it to a shorter time or try Never to see if the issue persists.
• Also, under Additional power settings, adjust Sleep after settings to your preference.

Disable Fast Startup

• Open Control Panel > Power Options.
• Click Choose what the power buttons do on the left side.
• Click Change settings that are currently unavailable.
• Under Shutdown settings, uncheck Turn on fast startup (recommended).
• Click Save changes and restart the laptop.

Perform a Clean Boot

• Press Windows + R, type msconfig, and press Enter.
• Go to the Services tab, check Hide all Microsoft services, and click Disable all.
• Go to the Startup tab and click Open Task Manager.
• Disable all items in Task Manager, then close it.
• Click OK in the System Configuration window, and restart the laptop.

Check for Windows Updates

• Go to Settings (Windows + I) > Update & Security.
• Click on Check for updates and install any available updates.

Test in Safe Mode

• Press Windows + R, type msconfig, and press Enter.
• In the Boot tab, check Safe boot and select Minimal.
• Click Apply, then restart your laptop.
• Test if the laptop still wakes up during sleep in Safe Mode.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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