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sj1981
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HP laptop is not detecting T Mobile Home Internet wifi

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HP Pavilion notebook - Product no. T0E01UA#ABA
Microsoft Windows 10 (64-bit)

I reformatted my laptop and after that it stopped detecting my T Mobile Home internet wifi. I was working fine before formatting it. It is detecting other wifi networks but not Tmobile Home Internet. Can anybody please help?

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banhien
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HP Recommended

@sj1981 

 

Have you installed wifi driver for your machine yet? I believe your machine is an HP Pavilion Notebook - 15-ab243cl, its specs

 

        https://support.hp.com/au-en/document/c04960367

 

It has 802.11ac (1x1) and Bluetooth® 4.0 combo part # 806723-005 which is  an Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi and Bluetooth 4.2 combination WLAN adapter.

 

Please download and install first 2 drivers on the following link

 

        https://www.intel.com/content/www/us/en/products/sku/89450/intel-dual-band-wirelessac-3165/downloads...

 

Regards.

BH
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sj1981
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Thank you for your prompt response! Really appreciate it!

out of the 2 downloads you mentioned, i was able to install  Download Intel® Wireless Bluetooth® for Windows® 10.

 

But for the other one i.e.  Download Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters

I am facing failure. Can you please help me in identifying the root cause and the solutio? 

Thanks once again!

 

Here is the log :

[1490:185C][2021-08-13T10:30:30]i001: Burn v3.11.1.2318, Windows v10.0 (Build 10240: Service Pack 0), path: C:\windows\Temp\{13F10352-74B0-4D33-B442-8D0F6F92080A}\.cr\WirelessSetup.exe
[1490:185C][2021-08-13T10:30:30]i000: Initializing numeric variable 'ModifyScreenEnabled' to value '0'
[1490:185C][2021-08-13T10:30:30]i009: Command Line: '-burn.clean.room=C:\windows\Temp\{1E46BB44-37F4-4987-BAFA-D8EC7819F6F3}\WirelessSetup.exe -burn.filehandle.attached=504 -burn.filehandle.self=524'
[1490:185C][2021-08-13T10:30:30]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\windows\Temp\{1E46BB44-37F4-4987-BAFA-D8EC7819F6F3}\WirelessSetup.exe'
[1490:185C][2021-08-13T10:30:30]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\windows\Temp\{1E46BB44-37F4-4987-BAFA-D8EC7819F6F3}\'
[1490:185C][2021-08-13T10:30:30]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\ITSSHA~1\AppData\Local\Temp\Intel®_Software_Installer_20210813103030.log'
[1490:185C][2021-08-13T10:30:30]i052: Condition 'VersionNT >= v10.0' evaluates to true.
[1490:185C][2021-08-13T10:30:30]i000: Setting string variable 'WixBundleName' to value 'Intel® Software Installer'
[1490:185C][2021-08-13T10:30:30]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'
[1490:185C][2021-08-13T10:30:30]i000: Loading prerequisite bootstrapper application because managed host could not be loaded, error: 0x80131700.
[1490:19CC][2021-08-13T10:30:30]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[1490:19CC][2021-08-13T10:30:31]i000: Setting version variable 'WixBundleFileVersion' to value '22.60.0.6'
[1490:185C][2021-08-13T10:30:32]i100: Detect begin, 4 packages
[1490:185C][2021-08-13T10:30:32]i000: Setting string variable 'NETFRAMEWORK45' to value '393295'
[1490:185C][2021-08-13T10:30:32]w120: Detected partially cached package: NetFx462Web, invalid payload: NetFx462Web, reason: 0x80070003
[1490:185C][2021-08-13T10:30:32]i052: Condition 'NETFRAMEWORK45 >= 394802' evaluates to false.
[1490:185C][2021-08-13T10:30:32]i052: Condition 'WixBundleInstalled' evaluates to false.
[1490:185C][2021-08-13T10:30:32]i052: Condition 'WixBundleInstalled AND WIFI_Driver_Installed' evaluates to false.
[1490:185C][2021-08-13T10:30:32]i101: Detected package: NetFx462Web, state: Absent, cached: Partial
[1490:185C][2021-08-13T10:30:32]i101: Detected package: Pre_Install, state: Absent, cached: None
[1490:185C][2021-08-13T10:30:32]i101: Detected package: WIFI_Driver, state: Absent, cached: None
[1490:185C][2021-08-13T10:30:32]i101: Detected package: DocsManager, state: Absent, cached: None
[1490:185C][2021-08-13T10:30:32]i199: Detect complete, result: 0x0
[1490:185C][2021-08-13T10:30:35]i200: Plan begin, 4 packages, action: Install
[1490:185C][2021-08-13T10:30:35]w321: Skipping dependency registration on package with no dependency providers: NetFx462Web
[1490:185C][2021-08-13T10:30:35]i000: Setting string variable 'NetFx462FullLog' to value 'C:\Users\ITSSHA~1\AppData\Local\Temp\Intel®_Software_Installer_20210813103030_000_NetFx462Web.log'
[1490:185C][2021-08-13T10:30:35]w321: Skipping dependency registration on package with no dependency providers: Pre_Install
[1490:185C][2021-08-13T10:30:35]i052: Condition 'WIFI_Driver_Install' evaluates to false.
[1490:185C][2021-08-13T10:30:35]w321: Skipping dependency registration on package with no dependency providers: WIFI_Driver
[1490:185C][2021-08-13T10:30:35]i201: Planned package: NetFx462Web, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[1490:185C][2021-08-13T10:30:35]i201: Planned package: Pre_Install, state: Absent, default requested: Present, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1490:185C][2021-08-13T10:30:35]i201: Planned package: WIFI_Driver, state: Absent, default requested: Absent, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1490:185C][2021-08-13T10:30:35]i201: Planned package: DocsManager, state: Absent, default requested: Present, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1490:185C][2021-08-13T10:30:35]i299: Plan complete, result: 0x0
[1490:185C][2021-08-13T10:30:35]i300: Apply begin
[1490:185C][2021-08-13T10:30:35]i010: Launching elevated engine process.
[1490:185C][2021-08-13T10:30:36]i011: Launched elevated engine process.
[1490:185C][2021-08-13T10:30:36]i012: Connected to elevated engine.
[1BE4:1BD4][2021-08-13T10:30:36]i358: Pausing automatic updates.
[1BE4:1BD4][2021-08-13T10:30:36]i359: Paused automatic updates.
[1BE4:1BD4][2021-08-13T10:30:36]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{342d63b4-21a3-437b-92d6-e2fe69d81340}, options: 0x7, disable resume: No
[1BE4:1BD4][2021-08-13T10:30:36]i000: Caching bundle from: 'C:\windows\Temp\{802C14D7-1917-4BCA-BCD9-B168E898E82D}\.be\WirelessSetup.exe' to: 'C:\ProgramData\Package Cache\{342d63b4-21a3-437b-92d6-e2fe69d81340}\WirelessSetup.exe'
[1BE4:1BD4][2021-08-13T10:30:36]i320: Registering bundle dependency provider: {342d63b4-21a3-437b-92d6-e2fe69d81340}, version: 22.60.0.6
[1BE4:1BD4][2021-08-13T10:30:36]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{342d63b4-21a3-437b-92d6-e2fe69d81340}, resume: Active, restart initiated: No, disable resume: No
[1490:199C][2021-08-13T10:30:36]w343: Prompt for source of package: NetFx462Web, payload: NetFx462Web, path: C:\windows\Temp\{1E46BB44-37F4-4987-BAFA-D8EC7819F6F3}\redist\NDP462-KB3151802-Web.exe
[1490:199C][2021-08-13T10:30:36]i338: Acquiring package: NetFx462Web, payload: NetFx462Web, download from: http://go.microsoft.com/fwlink/?LinkId=780596
[1BE4:143C][2021-08-13T10:30:37]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[1BE4:143C][2021-08-13T10:30:37]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[1BE4:143C][2021-08-13T10:30:37]e000: Error 0x80070490: Failed to verify signature of payload: NetFx462Web
[1BE4:143C][2021-08-13T10:30:37]e310: Failed to verify payload: NetFx462Web at path: C:\ProgramData\Package Cache\.unverified\NetFx462Web, error: 0x80070490. Deleting file.
[1BE4:143C][2021-08-13T10:30:37]e000: Error 0x80070490: Failed to cache payload: NetFx462Web
[1490:199C][2021-08-13T10:30:37]e314: Failed to cache payload: NetFx462Web from working path: C:\windows\Temp\{802C14D7-1917-4BCA-BCD9-B168E898E82D}\NetFx462Web, error: 0x80070490.
[1490:199C][2021-08-13T10:30:37]e349: Application requested retry of payload: NetFx462Web, encountered error: 0x80070490. Retrying...
[1490:199C][2021-08-13T10:30:37]w343: Prompt for source of package: NetFx462Web, payload: NetFx462Web, path: C:\windows\Temp\{1E46BB44-37F4-4987-BAFA-D8EC7819F6F3}\redist\NDP462-KB3151802-Web.exe
[1490:199C][2021-08-13T10:30:40]i338: Acquiring package: NetFx462Web, payload: NetFx462Web, download from: http://go.microsoft.com/fwlink/?LinkId=780596
[1BE4:143C][2021-08-13T10:30:41]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[1BE4:143C][2021-08-13T10:30:41]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[1BE4:143C][2021-08-13T10:30:41]e000: Error 0x80070490: Failed to verify signature of payload: NetFx462Web
[1BE4:143C][2021-08-13T10:30:41]e310: Failed to verify payload: NetFx462Web at path: C:\ProgramData\Package Cache\.unverified\NetFx462Web, error: 0x80070490. Deleting file.
[1BE4:143C][2021-08-13T10:30:41]e000: Error 0x80070490: Failed to cache payload: NetFx462Web
[1490:199C][2021-08-13T10:30:41]e314: Failed to cache payload: NetFx462Web from working path: C:\windows\Temp\{802C14D7-1917-4BCA-BCD9-B168E898E82D}\NetFx462Web, error: 0x80070490.
[1490:199C][2021-08-13T10:30:41]e349: Application requested retry of payload: NetFx462Web, encountered error: 0x80070490. Retrying...
[1490:199C][2021-08-13T10:30:41]w343: Prompt for source of package: NetFx462Web, payload: NetFx462Web, path: C:\windows\Temp\{1E46BB44-37F4-4987-BAFA-D8EC7819F6F3}\redist\NDP462-KB3151802-Web.exe
[1490:199C][2021-08-13T10:30:44]i338: Acquiring package: NetFx462Web, payload: NetFx462Web, download from: http://go.microsoft.com/fwlink/?LinkId=780596
[1BE4:143C][2021-08-13T10:30:44]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[1BE4:143C][2021-08-13T10:30:44]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[1BE4:143C][2021-08-13T10:30:44]e000: Error 0x80070490: Failed to verify signature of payload: NetFx462Web
[1BE4:143C][2021-08-13T10:30:44]e310: Failed to verify payload: NetFx462Web at path: C:\ProgramData\Package Cache\.unverified\NetFx462Web, error: 0x80070490. Deleting file.
[1BE4:143C][2021-08-13T10:30:44]e000: Error 0x80070490: Failed to cache payload: NetFx462Web
[1490:199C][2021-08-13T10:30:44]e314: Failed to cache payload: NetFx462Web from working path: C:\windows\Temp\{802C14D7-1917-4BCA-BCD9-B168E898E82D}\NetFx462Web, error: 0x80070490.
[1490:185C][2021-08-13T10:30:44]e000: Error 0x80070490: Failed while caching, aborting execution.
[1BE4:1BD4][2021-08-13T10:30:44]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{342d63b4-21a3-437b-92d6-e2fe69d81340}, resume: None, restart: None, disable resume: No
[1BE4:1BD4][2021-08-13T10:30:44]i330: Removed bundle dependency provider: {342d63b4-21a3-437b-92d6-e2fe69d81340}
[1BE4:1BD4][2021-08-13T10:30:44]i352: Removing cached bundle: {342d63b4-21a3-437b-92d6-e2fe69d81340}, from path: C:\ProgramData\Package Cache\{342d63b4-21a3-437b-92d6-e2fe69d81340}\
[1BE4:1BD4][2021-08-13T10:30:44]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{342d63b4-21a3-437b-92d6-e2fe69d81340}, resume: None, restart initiated: No, disable resume: No
[1490:185C][2021-08-13T10:30:45]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No

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