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‎09-25-2022 07:29 AM

HP Recommended
Product: HP Notebook - 14-cm0506sa
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,  my HP laptop won’t connect to the student house Wifi. All my other devices such as my phone/tv connects to it perfectly fine. My 3 house mates are also all connected to it with their laptops and other devices.
I’ve gone through the typical troubleshoot options, turned the laptop off/router/modem etc and every time is says it’s checking the network requirements and then says ‘unable to connect to this network’.

I’ve YouTubed some videos but nothing seems to be working or it’s gets a bit too technical for me to understand. Any help would be greatly appreciated as I’m still to lose my patience with it!!!!

Category:
1 person had the same question
1 REPLY 1

‎09-25-2022 09:30 AM

HP Recommended

Hello @Matthews97M 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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