HP laptop won't connect to WiFi 5G doesn't even list as an option

[shemel32]

Internet company upgraded to 5G broadband and now my laptop won't connect to wifi, doesn't even list as an option.  Any ideas 

[Paul_Tikkanen]

Hi:

Most likely your notebook only has a wifi adapter that connects to the 2.4 GHz wifi band, so make sure that band is enabled on your wireless router.

If you let me know what model wifi adapter your notebook has, I will let you know if that is the problem.

You can find the model wifi adapter your notebook has, by going to the device manager, click to expand the Network Adapters device manager category.

[Dragon-Fur]

@shemel32 

Welcome to the HP Community.

---

@shemel32 wrote:

Product: Noteboom

Operating System: Microsoft Windows 7 (32-bit)

Internet company upgraded to 5G broadband and now my laptop won't connect to wifi, doesn't even list as an option.  Any ideas 

---

Consider...

If your "Noteboom" computer is old enough to run Windows 7,

it is likely NOT able to support 5G network.

In General...

If the router / service supports both 2.4GHz and 5GHz,

Make sure the router is broadcasting on both frequencies,

Assign a separate SSID named network for each frequency,

Connect the computer to the 2.4GHz network.

Ask your provider to help sort the connection / setup.

General Example - Dual Band Router

SSID_Dual_Band_Example_6

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"