• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ProBook 640 G2 Notebook PC
Microsoft Windows 10 (64-bit)

I've recently obtained an HP ProBook 640 G2 Notebook after my past employer gave it to me. I've since upgraded the RAM to 16 GB and installed the subject line WWAN module to give it cellular connectivity. 

 

The problem is that it appears there's only one possible configuration option with the latest drivers correctly installed for this device and that's to either enable of disable selective suspend. The problem is that the cellular network I want to connect through directly using the SIM in the notebook has lousy a 4G signal but acceptable 3G one. Nevertheless, this WWAN will almost always try to get and hang onto a poor 4G signal (even with hardly any throughput) whereas re-negotiating to a 3G connection would make it usable.

2023-01-08.png

I'm having to use the notebook via a WiFi connection tethered to my Android tablet. I've configured that to limit it to a 3G connection max but I'm surprised the Windows configuration options don't seem to give this same choice.

 

Additionally, on the very rare occasion when the WWAN module does downshift and get a 3G (HSDPA+) connection instead of showing LTE, although that connection will work and have throughput, its displayed incorrectly as 'not connected' whenever its anything other than a 4G connection. When I put a different networks SIM in the slot on the Notebook, it mentioned its updating its firmware but it didn't complete that process because it was only using that cellular connection at the time - its a bit like sitting on a tree branch and sawing through on the wrong side! Ive since retried with the laptop having a wireless connection when trying this but its made no difference.

 

Any idea how I can get this WWAN module to behave itself and work properly please (other than always having an acceptable 4G signal strength/reception)?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.