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HP Recommended
HP 17.3 inch Laptop PC 17-c0000 (2W0H9AV)
Microsoft Windows 10 (64-bit)

I have asked with the Microsoft Support Community, but no dice (not getting the right information). I can't get enough information on search engines. My previous laptop with HP had the same issue (presumably after a windows update).

 

I want to get into safe mode with networking. I don't have access to an ethernet cable. Previously on a Sony Vaio in Windows Vista, then later on my HP Pavilion in Windows 10, I could get into safe mode with networking just fine. However, in the last year or so, I could not. I started having trouble even accessing the internet.

What might have happened is that one profile could, but the other profile could not.

 

This laptop cannot even use safe mode with networking at all in wireless mode. There is no sign in device manager that the wireless card and driver is incompatible. Yet, I found (probably in network settings) that it was disabled. When I tried to enable it, it just ignored the prompt. I clicked on the link in the context menu, and it didn't do anything.

 

I saw information to  use msconfig to force it, then i might be able to turn it on from the login screen, but that didn't work. Also, some other option that didn't work.

 

Somebody programmed a script that edits the registry, but i think it requires to turn off the login screen, and possibly have something running i don't even have.

 

I am wondering if there are any suggestions here. Microsoft said this is a known issue. Safe mode with networking should not be disabled.

8 REPLIES 8
HP Recommended

Hello, the adapter in this is a realtek RTL882CE 802.11ac PCIe adapter. it is automatically disabled when I go into safe mode with networking. i updated bios and it still won't work. If anybody has any ideas, it will be appreciated.

HP Recommended

Hi @JoshuaCaleb 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are not able to boot into safe mode with networking. Do not worry we are here to help you fix the issue.

 

May I know from when are you facing this issue?

May I know if you have made any recent hardware or software related changes to your system?

Could you tell me if the Internet works fine in the normal windows?

Have you tried rolling back to the previous network drivers?

 

I would suggest you please update the windows and the drivers of your laptop to see if that makes any difference.

Please open the device manager and cheque if you see any error under the wireless card. Let me know the outcome.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
HP Recommended

May I know from when are you facing this issue?

I don't know specifically. I found out the other day that Microsoft Edge has some weird search engine that it switches to occasionally called "mynewsearch," when I click on Bing search results. It will often direct me to other websites that are legitimate websites. This is not replicated in Chrome. There aren't any plugins are weird programs installed. I searched for this search, and one site marks it as safe. However, it is not in many search results. I have not thought to look in the registry in Edge.

 

May I know if you have made any recent hardware or software related changes to your system?

I downloaded some updated software directly from Adobe and activated it. I also changed Malware Bytes to the free version.

There were recent Windows Updates I believe. I installed Krita, and G.I.M.P, which are free graphic design alternatives to Photoshop, as well as SCRIBUS, and some software necessary for SCRIBUS, called Ghost something. I don't know what that is called. it is not listed in the programs. It is probably a script. Those seem to be related to Python, etc. i don't know much about them, but previously they were programmed on older Windows. Ghost whatever was not updated for Windows 10, but SCRIBUS said after the installation it is necessary for SCRIBUS (which is necessary for exporting PDF files).

I also tried installing (or just downloading a scanner software. However, I don't know if i installed it. It doesn't appear like I did.

 

Could you tell me if the Internet works fine in the normal windows?

yes, it does.

Have you tried rolling back to the previous network drivers?

I am not aware of any previous drivers prior to trying this safe mode with networking. I just updated it after the fact, and even updated the BIOS.

 

I would suggest you please update the windows and the drivers of your laptop to see if that makes any difference.

HP assistant shows a bluetooth driver update, and the site might show others. I did not see anything related to networking that is newer besides what I already installed. There aren't any windows updates besides what says it is a preview. That seems to be what might be a beta update to me.

Please open the device manager and cheque if you see any error under the wireless card. Let me know the outcome.

There isn't any visible error there. I have wondered if anything in the event log might be there Someone sent me a link that says basically there are categories in the event log, but i don't know what to check for in there.

HP Recommended

Thank you for the update and reply.
 

I would like to inform you that if you have WIFI and you want to boot your computer in Safe Mode with Networking then the WLAN service should be active.

 

1. Press Windows key + R.
2. Type services.msc and hit enter.
3. Look for WLAN service and check if that is running.

 

Also, I suggest you to run the Internet Connection Troubleshooter and check if it helps.

 

a. Type troubleshooting in the search box in taskbar.
b. Click troubleshooting in the search results.
c. Click "View all" and then click "Internet Connections".
d. Click "Next" and follow on-screen instructions.

 

Please run the network troubleshooter and check if it helps:

  1. In search, type Troubleshooting
  2. Click on network and internet option.
  3. Click Internet connection
  4. Run the troubleshooter.
  5. Follow the on screen suggestions.

Let me know the outcome of it.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

wlan is running in Safe mode with networking. Troubleshooting cannot  be ran in safe mode with networking. WiFi works in regular windows mode and there is not an yellow icon indicating an adapter problem in safe mode. It is simply disabled and cannot be enabled. Someone thinks it is a WiFi stack problem. i have updated firmware (actually microsoft did without my permission so it is not from HP's website). i read that chipset can also be a problem regarding this issue. Please let me know how to find it in the device manager. i want to see if installing different things can resolve this issue.

HP Recommended

Thanks for your response.

May I know the exact reason you with to boot your system into the safe mode with networking?

 

Also, I would suggest you update all the drivers of your system and check its functionality. Here is a link that will he;p: https://support.hp.com/us-en/document/ish_2857204-2362249-16 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

the original reason was to find out why MS Edge has this weird redirect in Bing.. It is only in Bing, and nothing else. It does not happen in Chrome. It does not happen all the time either. Somebody advised to scan for malware in safe mode with networking. I then discovered that safe mode with networking does not work.

 

Now I have discovered from some website that the chipset may need to be updated. I cannot find the chipset in device manager. Please advise where it might be listed. Some search results say it would be in Graphics/display. Yet it isn't there.,

 

I have one person telling me to install a different recovery environment, but they do not tell me yet if there is networking available, and even seem to tell me the adapter will also be disabled. I do not need to install a new environment that will be basically the same and not solve the problem. Microsoft installed some firmware update from windows update, but i cannot even tell that firmware is updated. It still shows 2021, and HP's website shows there is one for the solid state hard drive. I do not know how that will affect the wifi adapter. I know there is a conflct with windows by the device manager's message under resources. There isn't a yellow warning symbol, but there is that, and it says both it is enabled there, and disabled under networking connections in safe mode with networking.

HP Recommended

any answer?

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