HP2541 Deskjet Wireless Printer is offline and will not print on my HP Windows 7 Computer

[Norm2170]

I am having problems with my HP #2541 Printer which is offline and will not print on my HP Laptop Computer

1) Xfinity just recently installed a new Modem/ Router. The tech, however, kept my original 

Wifi SSID and Password.

2) I tried the HP Print and Scan Doctor and it could not find any problems, and I was able to  print a test page.

3) i have an Apple iPad and IPhone and I am able to print documents using these devices, but NOT on the laptop because it says it is offline.

4) I went into "Printer and Devices" on my laptop and then went into "Printers" to make sure there were no check marks saying the printer was offline or was paused and there were no check marks.

5) I tried rebooting the router, the printer, and notebook, but again the laptop still said "Offline after the reboot.

6) All my devices including the HP laptop and Apple items are working well with the Wifi connection.

Does anyone have an idea what is wrong and how to fix it?

[Raj1788 · Accepted solution]

@Norm2170

Delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/hp-deskjet-2540-all-in-one-printer-series/5295960/m... for Full Feature Software and Drivers.

Keep me posted, how it goes!

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