Had to move to a EE Smart Hub Plus but now printer wont work was fine before

[ells10]

Had to move to a EE Smart Hub Plus but now printer wont work was fine before

[Raj_05 · Accepted solution]

Hi @ells10,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When moving to a new EE Smart Hub Plus, your HP DeskJet 4130e may need some adjustments to reconnect properly. Here’s a step-by-step guide to troubleshoot the issue.

Reconnect to Wi-Fi:

• Ensure the printer is connected to the same Wi-Fi network as your devices. On the printer, go to the Wireless or Network settings and select the new network. You may need to enter the Wi-Fi password.

Restart Devices:

• Restart your HP DeskJet 4130e, the EE Smart Hub Plus, and the device you’re using to print. Sometimes, a simple reboot can resolve connectivity issues.

Update Printer Firmware:

• Check if there’s a firmware update available for your printer. You can usually find this option in the printer settings menu or through the HP Smart app.

Check Network Settings:

• Ensure that the EE Smart Hub Plus has not set up any restrictions or filters that could block the printer. Make sure the printer’s IP address is not conflicting with any other device on the network.

Reinstall Printer Software:

• Reinstall the HP Smart app or printer drivers on your computer. Sometimes, reinstalling the software can resolve connectivity issues.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool from the HP website. This tool can help diagnose and fix common printer problems.

Reset Network Settings on Printer:

• If all else fails, you may need to reset the network settings on your printer and reconfigure the Wi-Fi connection. Look for the network reset option in the printer's settings menu.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support