Having Issues Replacing Ink Cartridge after trouble light continues to come on.

[Brotha]

HP Officejet Pro 8600

[A_Gayathri]

Hi @Brotha,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Officejet Pro 8600 e-All-in-One Printer (N911a) continues to come on after replacing the ink cartridge, here's how you can resolve the issue:

Step-by-Step Troubleshooting

Ensure Genuine HP Cartridges Are Used

• Verify that the replacement cartridges are genuine HP cartridges compatible with your printer model.

Check Cartridge Installation

• Turn off the printer and open the cartridge access door.
• Remove the newly installed cartridge and reinsert it, ensuring it clicks into place.
• Close the access door and restart the printer.

Clean the Cartridge Contacts

• Turn off the printer and unplug it from the power source.
• Remove the affected cartridge.
• Using a lint-free cloth slightly dampened with distilled water, gently clean the gold-colored contacts on the cartridge and inside the cartridge slot.
• Let the contacts dry completely before reinserting the cartridge.

Perform a Printer Reset

• Turn the printer on and unplug it while it is still powered on.
• Wait 60 seconds, plug the printer back in, and turn it on.
• Check if the trouble light persists.

Check for Error Messages

• On the printer's touchscreen, see if any error message explains the problem (e.g., "Cartridge Problem" or "Incompatible Cartridge").
• Follow any instructions provided in the error message.

Update Printer Firmware Update the firmware on an HP printer

• Ensure your printer’s firmware is up-to-date. You can download updates from the HP Software and Drivers website.

Inspect for Blockages or Damage

• Check inside the printer for any debris or damage around the cartridge area.
• Ensure the ink cartridge's protective tape has been removed (if applicable).

Reset the Ink Cartridge

• Try removing all cartridges and turning off the printer.
• Restart the printer without cartridges, then reinsert them one by one, starting with the trouble cartridge.

If the issue persists:

Run the Printer Diagnostic Tool HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor from the HP website.

Replace the Cartridge Again

• The cartridge itself may be defective. Replace it with another new cartridge.

Check for Hardware Issues

• Perform a hard reset of the printer. If no other solutions work, the cartridge slot or printer hardware may be faulty.

I hope this helps. 

Take care and have a good day.

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