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‎03-26-2019 08:19 PM

HP Recommended
Product: HP 15 TS Notebook PC
Operating System: Microsoft Windows 10 (32-bit)

I am having trouble connecting my Bluetooth device to my PC. In my previous post, I mentioned that I had Bluetooth headphones, but there is no Bluetooth icon located on my device, and for some reason I cannot get it to connect to my PC.

3 REPLIES 3

‎03-26-2019 10:51 PM

HP Recommended

@Angel_114 

 

What is your HP 15 TS ? Doe nit have Bluetooth ? Please use the following instructions to find out the model/product of your machine:


         https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎03-28-2019 07:05 AM - last edited on ‎03-28-2019 07:59 AM by Retired

HP Recommended

20161113_232716_001.jpgSerial number: [edited]; Product number: L1G16AV

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‎03-28-2019 07:06 AM - last edited on ‎03-28-2019 07:59 AM by Retired

HP Recommended

The serial number is: [edited]

The product number is: L1G16AV

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