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HP Recommended
HP Notebook 15s-fq1089ns
Microsoft Windows 10 (64-bit)

Since I bought my laptop I can hear random popping sounds while playing a Youtube video, it doesn't happen frequently so I decided to let it pass. 

Some days ago I decided to get to the root of the problem and I found it was due to a high DPC latency.

 

LatencyMon  (Home Edition )  v 7.00 - https___www.resplendence.com 18_06_2021 15_42_10.pngI have tried to update the driver of my network card, but things have gotten worse because I have not found drivers for my device on the manufacturer web page or the HP web page.

This is my deviceAdministrador de dispositivos 18_06_2021 15_50_56.png

I have also run sfc /scannow in CMD with administrator privileges to repair corrupted files.

There is one thing I haven't tried yet. I have seen that some web pages and videos tell you to change some settings in the power management to prevent the procesor from going into power saving mode, but I think this is a sloppy solution

1 REPLY 1
HP Recommended

Hi:

 

The latest Realtek driver HP has on your notebook model series' support page is version 2024.0.10.214 .

 

The only suggestion I can offer, would be to try updating the driver to the latest version that I could find for that model wifi adapter...

 

2024.0.10.222

 

https://ftp.hp.com/pub/softpaq/sp113001-113500/sp113268.exe

 

I don't know why HP continues to use these problematic wifi cards in their notebook and desktop PCs.

 

There are hundreds of posts regarding various problems with the cards, and all I can do is suggest updating the drivers.

 

For some issues an updated driver resolves the problem, and for other issues it makes no difference.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.