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- HP Community
- Notebooks
- Notebook Wireless and Networking
- High DPC latency due to network card driver and CPU throttli...

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06-18-2021 08:01 AM
Since I bought my laptop I can hear random popping sounds while playing a Youtube video, it doesn't happen frequently so I decided to let it pass.
Some days ago I decided to get to the root of the problem and I found it was due to a high DPC latency.
I have tried to update the driver of my network card, but things have gotten worse because I have not found drivers for my device on the manufacturer web page or the HP web page.
This is my device
I have also run sfc /scannow in CMD with administrator privileges to repair corrupted files.
There is one thing I haven't tried yet. I have seen that some web pages and videos tell you to change some settings in the power management to prevent the procesor from going into power saving mode, but I think this is a sloppy solution
06-18-2021 09:15 AM
Hi:
The latest Realtek driver HP has on your notebook model series' support page is version 2024.0.10.214 .
The only suggestion I can offer, would be to try updating the driver to the latest version that I could find for that model wifi adapter...
2024.0.10.222
https://ftp.hp.com/pub/softpaq/sp113001-113500/sp113268.exe
I don't know why HP continues to use these problematic wifi cards in their notebook and desktop PCs.
There are hundreds of posts regarding various problems with the cards, and all I can do is suggest updating the drivers.
For some issues an updated driver resolves the problem, and for other issues it makes no difference.