High Packet Losses

[bellaxf]

I have been experiencing severe packet losses during my virtual video calls using simple practice platform, I have been in connection with the platforms team that indicated these severe packet losses being the reasons my calls are dropping and connection is slow. My Wifi and Internet never have any diagnostic issues.. I don't know what else to try.

[A_Gayathri]

Hi @bellaxf,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are experiencing high packet loss during virtual video calls can be frustrating, especially when other diagnostics don't indicate a problem. Here are some steps you can try to resolve the issue:

1. Check for Network Congestion

• Bandwidth Usage: Ensure no other devices on your network are consuming excessive bandwidth during your calls (like streaming, large downloads, or online gaming).
• WiFi Channel: If you're on a WiFi network, try changing the WiFi channel on your router to a less congested one. You can use WiFi analyzer apps to find the least congested channels.

2. Update Network Drivers

• Go to the Device Manager on your laptop.
• Expand the "Network adapters" section.
• Right-click on your wireless adapter and select "Update driver."
• Choose "Search automatically for updated driver software" and follow the instructions. If an update is available, install it.

3. Adjust WiFi Settings

• Change Frequency Band: Switch between the 2.4 GHz and 5 GHz bands. The 2.4 GHz band has a longer range but may be more congested. The 5 GHz band is faster but has a shorter range.
• Disable Power Saving: Go to your WiFi adapter's properties in Device Manager and disable any power-saving options to ensure the adapter runs at full power.

4. Test with a Wired Connection

• If possible, connect your laptop directly to the router using an Ethernet cable. This will help determine if the issue is related to WiFi interference or the wireless adapter.

5. Change DNS Settings

• Sometimes, changing DNS settings can help with network stability:
  • Go to Network & Internet settings.
  • Click on "Change adapter options."
  • Right-click your active network connection and select "Properties."
  • Select "Internet Protocol Version 4 (TCP/IPv4)" and click "Properties."
  • Choose "Use the following DNS server addresses" and enter:
    • Preferred DNS server: 8.8.8.8
    • Alternate DNS server: 8.8.4.4
  • Click "OK" to save.

6. Update Windows and Networking Software

• Ensure your Windows 11 OS is fully updated. Go to Settings > Update & Security > Windows Update, and check for updates.
• Check if the SimplePractice platform or any software associated with it needs updates.

7. Reset Network Settings

• Sometimes, resetting network settings can resolve hidden configuration issues:
  • Go to Settings > Network & Internet > Status.
  • Scroll down and click on "Network reset."
  • Follow the instructions to reset. Note that you will need to reconnect to your WiFi network afterward.

8. Router Firmware Update Update the firmware on an HP printer

• Check if your router has a firmware update available. Refer to the router's manual or manufacturer's website for instructions on updating firmware.

9. Test on a Different Network

• Try connecting to a different network to see if the issue persists. This can help determine if the problem is with your home network or the laptop itself.

10. Contact Your Internet Service Provider (ISP)

• While your ISP's diagnostics might not show issues, packet loss can sometimes occur at different points along your connection path. Contacting them can help ensure there are no broader network issues or configurations causing the problem.

Refer to this document: HP 14 inch Laptop PC 14-d4000 User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[bellaxf]

Do you have instructions on how to check for other bandwidth usage and disable power savings?

[A_Gayathri]

Hi @bellaxf,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are experiencing high packet loss during virtual video calls can be frustrating, especially when other diagnostics don't indicate a problem. Here are some steps you can try to resolve the issue:

1. Check for Network Congestion

• Bandwidth Usage: Ensure no other devices on your network are consuming excessive bandwidth during your calls (like streaming, large downloads, or online gaming).
• WiFi Channel: If you're on a WiFi network, try changing the WiFi channel on your router to a less congested one. You can use WiFi analyzer apps to find the least congested channels.

2. Update Network Drivers

• Go to the Device Manager on your laptop.
• Expand the "Network adapters" section.
• Right-click on your wireless adapter and select "Update driver."
• Choose "Search automatically for updated driver software" and follow the instructions. If an update is available, install it.

3. Adjust WiFi Settings

• Change Frequency Band: Switch between the 2.4 GHz and 5 GHz bands. The 2.4 GHz band has a longer range but may be more congested. The 5 GHz band is faster but has a shorter range.
• Disable Power Saving: Go to your WiFi adapter's properties in Device Manager and disable any power-saving options to ensure the adapter runs at full power.

4. Test with a Wired Connection

• If possible, connect your laptop directly to the router using an Ethernet cable. This will help determine if the issue is related to WiFi interference or the wireless adapter.

5. Change DNS Settings

• Sometimes, changing DNS settings can help with network stability:
  • Go to Network & Internet settings.
  • Click on "Change adapter options."
  • Right-click your active network connection and select "Properties."
  • Select "Internet Protocol Version 4 (TCP/IPv4)" and click "Properties."
  • Choose "Use the following DNS server addresses" and enter:
    • Preferred DNS server: 8.8.8.8
    • Alternate DNS server: 8.8.4.4
  • Click "OK" to save.

6. Update Windows and Networking Software

• Ensure your Windows 11 OS is fully updated. Go to Settings > Update & Security > Windows Update, and check for updates.
• Check if the SimplePractice platform or any software associated with it needs updates.

7. Reset Network Settings

• Sometimes, resetting network settings can resolve hidden configuration issues:
  • Go to Settings > Network & Internet > Status.
  • Scroll down and click on "Network reset."
  • Follow the instructions to reset. Note that you will need to reconnect to your WiFi network afterward.

8. Router Firmware Update Update the firmware on an HP printer

• Check if your router has a firmware update available. Refer to the router's manual or manufacturer's website for instructions on updating firmware.

9. Test on a Different Network

• Try connecting to a different network to see if the issue persists. This can help determine if the problem is with your home network or the laptop itself.

10. Contact Your Internet Service Provider (ISP)

• While your ISP's diagnostics might not show issues, packet loss can sometimes occur at different points along your connection path. Contacting them can help ensure there are no broader network issues or configurations causing the problem.

Refer to this document: HP 14 inch Laptop PC 14-d4000 User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.