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HP Recommended
Microsoft Windows 10 (64-bit)

Hello,

I am having this issue for the second time and I managed to resolve it the first time it appeared, but I assume it is something wrong with the HP or Windows - Settings as it came one month later again.

First of all - my laptop specifications - HP Pavilion 15 cs2010nu; Operating system is Windows 10 Home 64 bit, Version 19045.2364

Now to the issue - it always starts with the fact that the laptop does not have Internet connection as I turn it on (the internet is on cable plugged in in the laptop). The system troubleshootings suggest I restart the networking settings, but as I click for it to try it, it does nothing to improve it. Then a message saying "You will go out of the system in a while. Windows will shut itself down in 5 minutes" appears and as I wait, the laptop restarts and then the internet connection is back - but (!) as I open the window to turn my hot spot on in order to connect my phone, there is no such icon. When I try to do it from the Settings -> Hot Spot -> Turn on Button it does nothing when I click it and stays in the turned off position.

 

The first time this happened, I tried many different things, but what worked for me was to write (netsh winsock reset) and then (netsh int ip reset) in the administrator command window. Then the Icon for Hot spot appeared.

I thought that the problem would not come again, but a little more over a month passed and it came back. I dont want to have to reset it every time (and i do not even know what caused the problem in the first place as I checked all updates that windows has done in the days before and that could not explain it) - so if you have a longterm solution, I would appreciate it! 

I dont know if I should change something in the settings - if there are drivers updates or internal updates that I dont see and that are causing this incompatibility with the Hot spot, but I hope there is also another way to solve it.

 

Thank you, 

Anna

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello guys,

 

I solved the problem! Turns out my WLAN Properties were turned to manually instead of automatic and after changing it again, I got my hot spot back!!

 

Here is the link that suggest not only the solution, that worked for me, but also some others methods.

https://www.troubleshootingcentral.com/wlan-autoconfig-wireless-autoconfig-service-wlansvc-is-not-ru...

 

Have a nice day everyone 🙂

View solution in original post

4 REPLIES 4
HP Recommended

Hi @AnnaS7,


Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP Pavilion 15 cs2010nu wherein the hotspot cannot ne turned on.

 

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended

Hi @AnnaS7,
 

I see that the issue still persists,

 

Please follow the steps listed below to update the drivers in device manager:

  1. Type Device Manager in the search box and open it.
  2. Go to the Network Adapters.
  3. Select your Network Adapter from the list and right-click.
  4. Select Update driver
  5. Reboot your PC after the update completes.
  6. Check your mobile hotspot.

Change Adapter Settings

  1. Open Mobile Hotspot settings on your PC.
  2. Press Win+I to open Settings and go to Network and Internet.
  3. Scroll down the left pane and select Mobile Hotspot.
  4. Go to Related Settings and click on Change Adapter Options.
  5. Identify your mobile hotspot adapter, right-click and go to Properties.
  6. Open the Sharing tab and uncheck “Allow other network users to connect through this computer’s Internet connection.

I hope this helps.
Have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended

Hello, 

thank you for the message. I tried to update the drivers on all adapters, but on all of them, when I click for the laptop to automatically search for updates, it tells me that I already have the latest version installed as windows would estimate it. So it seems like there arent any drivers that I could update. The other option shown is to update the driver manual, but I dont know which file I should choose.

HP Recommended

Hello guys,

 

I solved the problem! Turns out my WLAN Properties were turned to manually instead of automatic and after changing it again, I got my hot spot back!!

 

Here is the link that suggest not only the solution, that worked for me, but also some others methods.

https://www.troubleshootingcentral.com/wlan-autoconfig-wireless-autoconfig-service-wlansvc-is-not-ru...

 

Have a nice day everyone 🙂

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