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‎12-13-2018 04:45 AM

HP Recommended
Product: Elitebook 850 G3
Operating System: Microsoft Windows 10 (64-bit)

Hi!

We have about 8000 HP Computers and now we are facing a problem on all Laptops after updating som test machines to Feature Update 1809. The Hotkey support functions (Brightness and LAN/WLAN Switching) is no longer working. If you uninstall Hotkey Support and reinstall it again, the problem is solved. This is not possible to do for 8000 computers after the update. 

 

Even if we have the latest Hotkey Support before we run the 1809 update, these two functions are corupt after updating to 1809. This must be a huge problem for HP users around the world.  The LAN/WLAN switching is of course more important than the brightness controls. Are HP working on a solution for this?

 

Thanks in advance!

1 person had the same question
1 REPLY 1

‎03-19-2019 11:15 AM

HP Recommended

HEY! HP? are you going to reply to this? its been months with no response. come on...

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