How can i get the bluetooth driver and software reinstalled on my laptop from windows 10 after remov

[SilverFox3318]

I'm writing due to me recently upgrading this comp from windows 7 to windows 10 but then was told to remove the bluetooth driver that came with the upgrade, and now my pc will not allow the same features to be used with it as before. I need it back.. How!?

[The_Fossette]

@SilverFox3318,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• Do you see the Bluetooth drive in device manager?
• What is the exact issue you are facing?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I checked the specifications of your computer and see that there are no drivers available for Windows 10 from HP. All the drivers and driver updates will be installed through Windows updates on your computer.

However, I recommend you uninstall the Bluetooth driver from device manager (If available) and then download and install the Bluetooth driver from the below link and check if it helps.

Ralink/Motorola Bluetooth Adapter Driver: https://ftp.hp.com/pub/softpaq/sp52501-53000/sp52533.exe

Broadcom 2070 Bluetooth Software and Driver: https://ftp.hp.com/pub/softpaq/sp50001-50500/sp50180.exe

If you continue facing the issue, I recommend you download and install HP support assistant from the below link and install all the updates.

http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl...

Here is how it is done.

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!