How do I connect my Hp smart tank 5000 printer using 2.4GHz to a device with a 5GHz wifi connection?

[Zubee]

When I set up my printer initially with my laptop, it automatically connected to my home xfinity wifi. But after the hurricanes, I have been trying to connect back my printer to my wifi but to no avail.

The error message is "your printer can only connect to a 2.4GHz device connection, but you are trying to connect your printer to a device with a 5GHz connection"

I have tried to split the wifi bands but it wouldn't work. 

Please, how do I resolve this issue?

[justdaveTX]

>Uh... 2.4Ghz bands (ranges of frequencys) and 5GHz bands are completely different; there is NO 'splitting'.

You SHOULD be contacting your www / Internet Provider, they can completely test your Gateway device, remotely. If they find a problem, they replace  it. That is FIRST thing to-do after Hurricane outages...

>That said, i ALWAYS recommend to my Clients that they connect their Printer(s) directly via a USB Cable. Wireless connectivity has too many issues, for the non-PRO to diagnose and fix. Especially when Mr Microsoft is "by-default" enabling Windows to "manage" your printer, and trying to connect it 'automatically' via it's often broken "WSD" protocol. Better plan is to download and USE the HP printer software, sadly often "HP Smart app"

stuff which is also problematic. BEST plan is to connect via USB.