How do I enable Wi-Fi 6E?

[Shanester]

My laptop isn't connecting on the Wi-Fi 6E 6 GHz band. One person has discovered that Dell disabled the 6 GHz band on their laptop. How can I find out if HP has disabled this feature?

[Max3Aj]

@Shanester, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

HP ENVY 17.3 inch Laptop PC 17-cr1000 (755C1AV) supports Wi-Fi 6E, you may refer to this document - HP ENVY 17.3 inch Laptop PC 17-cr1000 series specifications | HP® Support 

To check if Windows recognizes the 6 GHz band:

Run this command in Command Prompt:

netsh wlan show drivers

Look for:

• Radio types supported: should include 802.11ax. 
• 6GHz supported: Should say Yes.

Enable Wi-Fi 6E in Windows Settings:

• Go to Settings > Network & Internet > Wi-Fi.
• Select Manage known networks.
• Choose your network and click Properties.
• Ensure the network band is set to 6 GHz.

Check BIOS Settings: 
Sometimes, the 6 GHz band can be disabled in the BIOS. Restart your laptop and enter the BIOS setup (usually by pressing F10 during startup). Look for Wi-Fi settings and ensure the 6 GHz band is enabled.

>HP PCs - Identifying the installed wireless card | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support