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‎11-09-2018 01:03 PM - edited ‎11-09-2018 01:21 PM

HP Recommended
Product: HP Pavilion dv6-3149sl
Operating System: Microsoft Windows 7 (64-bit)

Hi. I can't enable the bluetooth on my laptop. I downloaded the latest driver, but the setup won't complete because it says something like "no bluetooth device found" or something like that. If I go to device manager I can see my bluetooth card or whatever. It's: Ralink Motorola BC4 Bluetooth 3.0+HS Adapter. And if I go to panel control I see "My Bluetooth" but if I click on it, nothing happens. What should I do? 

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Accepted Solutions

‎11-09-2018 02:34 PM - edited ‎11-09-2018 03:12 PM

HP Recommended

Yes of course I have it. I used it years ago, then for some reason it stopped working and I didn't bother figuring out why. Anyway I solved it. I went to "Run" and then opened "services.msc". Somehow it was disabled, even if I don't know why. I enabled it and then unistalled and reinstalled the driver and magically now it works. Thanks anyway!

 

PS: I have Motorola, not Broadcom. 

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3 REPLIES 3

‎11-09-2018 01:48 PM

HP Recommended

@Dia4lit

 

Are you sure your machine has Bluetooth ? Full specs of this old machine does not appear anywhere. Because you run the  Ralink/Motorola Bluetooth Adapter Driver therefore it may create something in the registry which makes you feel your machine has Bluetooth.

 

What is the wireless card on your machine ? Your machine may have  Broadcom 2070 Bluetooth, not Motorola.

 

Regards.

BH
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‎11-09-2018 02:34 PM - edited ‎11-09-2018 03:12 PM

HP Recommended

Yes of course I have it. I used it years ago, then for some reason it stopped working and I didn't bother figuring out why. Anyway I solved it. I went to "Run" and then opened "services.msc". Somehow it was disabled, even if I don't know why. I enabled it and then unistalled and reinstalled the driver and magically now it works. Thanks anyway!

 

PS: I have Motorola, not Broadcom. 

Was this reply helpful? Yes No

‎11-09-2018 02:38 PM

HP Recommended

@Dia4lit

 

Thanks for posting back with a good result.

 

Have a good weekend.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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