How do I install wireless network service on my computer

[almondeyes1330]

I believe I deleted my wireless network from my computer. This is what it looks like on my computer. 

 

 

 

I need help reinstalling it. I've tried every YouTube video. I reset the network and nothing has worked. The problem is not internet connection because I have another computer and the connection  is fine. 

 I don't know what to do. 

[praveen196]

@almondeyes1330 Welcome to HP Community!

I understand that you are unable to connect to the wireless.

Please provide the correct product number.

To begin troubleshooting the issue, please try the steps in this HP document: Troubleshooting Your Wireless Network and Internet Connection (Windows 7) 

These steps should be enough to resolve the issue. It covers all of the basics, which are capable of resolving the issue if the cause is something simple. 

If that doesn't help, you can try a manual reinstall of the wireless adapter driver. Since the adapter is having an issue, this will determine whether or not it is a driver conflict, or something else: 

1. Go into Device Manager, then Network adapters. 

2. Right-click on the wireless driver, and select "Uninstall". 

3. Restart the computer. This will force the driver to reinstall itself. 

If it still doesn't help, it is either a hardware or software-related issue. To determine this, I would like you to reinstall the operating system. It will clear up any software conflicts and allow you to start fresh. 
 

First, please ensure you backup your files. Here is information on how to do this:  

Backing Up Your Files (Windows 7) 

Once this is done, it is safe to reinstall the operating system:  

Performing an HP System Recovery (Windows 7, 8 & 10)  

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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