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- How to reset PC to factory settings (Pavilion 17 L0Q89UA#ABA...

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11-09-2020 10:30 AM - edited 11-09-2020 10:32 AM
My Wi-Fi icon no longer shows up on my taskbar and i don't see a driver for it in Device Manager. How can I reset the PC to original factory settings? I'm hoping that will restore my missing driver. Do I need to install HP Restore app to restore from the "D: " partition on my HD? If so, where can I download it? I've downloaded a couple of them, but they won't install properly. Windows boots up fine and ethernet port is working, just no wi-fi. Thanks.
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11-09-2020 04:53 PM
OK -- if you insist on doing this -- press the Esc key repeatedly while rebooting. When the HP Startup Menu appears, choose the option to do the reset -- usually F11. If that does not work, you would have to use external media to do the reset.
I am a volunteer and I do not work for, nor represent, HP
11-09-2020 11:37 AM
I would personally advise strongly against doing a factory reset. That will set your PC back MONTHS and you will then be saddled with Windows Updates for hours, just trying to bring the OS up to date -- and those will lock up your PC, making it unusable.
Since this is a WiFi problem, I am moving this thread to the Networking section where the folks there can see it and then respond to your issue with suggestions about getting the WiFi working again.
I am a volunteer and I do not work for, nor represent, HP
11-09-2020 02:39 PM
If i do end up wanting to reset to factory settings, can you tell me how I need to go about it? I know it'll be a pain and there is a chance I'll end up worse off, but I might take the chance anyway. It's an old computer that I was thinking of giving to my son, but it's not much good the way it is. Thanks again.
11-09-2020 04:53 PM
OK -- if you insist on doing this -- press the Esc key repeatedly while rebooting. When the HP Startup Menu appears, choose the option to do the reset -- usually F11. If that does not work, you would have to use external media to do the reset.
I am a volunteer and I do not work for, nor represent, HP
11-09-2020 06:00 PM
I got to thinking maybe a $20 USB wi-fi adapter might work. I'll take a shot at that first. It does seem like a shame to brick a computer that's 99% in working order. Thanks again for the advice! Marking this one "solved".