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‎12-23-2018 01:16 PM

HP Recommended
Product: Taylor

When I turned on the computer out of the box it has a line across the WiFi symbol and when I click on it it says WiFi turned off. When I click to move the button to turn it on it stays for a second and goes back to off. This Chromebook is refurbished. I’m trying to set it up for my 8 year old son for Christmas. Help!

Jason Patterson
Tags (1)
3 REPLIES 3

‎12-24-2018 09:25 AM

HP Recommended

Hi

Can you do better than Taylor? Matching products for United States (32)

Make, Model and OS please.

 

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‎12-24-2018 10:31 AM

HP Recommended

I’m sorry, I didn’t mean to put that in the product line. I’ve never filled this out before. As for my problem, my HP14 Chromebook showed a line across the WiFi symbol each time it was turned on. After much research I finally found out how to do a system reset to factory settings to power wash the system. I did a control+alt+shift+r to get to system reset then chose the power wash option and when the system came back up the line was not across the WiFi symbol and I was able to set up the computer. Thank you so much for replying to my post.

Jason Patterson
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‎12-25-2018 02:33 AM

HP Recommended

Prego.

Merry Christmas.

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