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05-03-2020 08:36 PM
I can't find my wifi's name. It appears no connection but the router is working. It might lost its adapter drivers. There are a lot of network adapters but all of them have the exclamation point. Please help me,
05-11-2020 11:58 AM
@Jimuel Welcome to HP Community!
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05-14-2020 08:09 AM
Thank you for the update.
To begin troubleshooting the issue, please try the steps in this HP document: Troubleshooting Your Wireless Network and Internet Connection (Windows 7)
These steps should be enough to resolve the issue. It covers all of the basics, which are capable of resolving the issue if the cause is something simple.
If that doesn't help, you can try a manual reinstall of the wireless adapter driver. Since the adapter is having an issue, this will determine whether or not it is a driver conflict, or something else:
1. Go into Device Manager, then Network adapters.
2. Right-click on the wireless driver, and select "Uninstall".
3. Restart the computer. This will force the driver to reinstall itself.
If it still doesn't help, it is either a hardware or software-related issue. To determine this, I would like you to reinstall the operating system. It will clear up any software conflicts and allow you to start fresh.
First, please ensure you backup your files. Here is information on how to do this:
Once this is done, it is safe to reinstall the operating system:
Have a nice day!!