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HP Recommended
HP Pavilion Laptop PC 15-eg2000 (4U8D9AV)

Model: HP Pavilion Laptop PC 15-eg2000 (4U8D9AV)

OS: Windows 11 64bit 23H2

Bios ver. F14

Wifi card: Realtek RTL8822CE 802.11ac PCIe Adapter Driver version: 2024.10.228.1

 

Hello

My laptop is having trouble connecting to my Samsung mobile hotspots.

Almost always, it doesn't detecting my hotspot connection.

Those few times that it does find it can't connect. (can't connect to this network)

The laptop detected and connects to all networks except my smartphones.

Also my phone's hotspot gets detected and work fine by other phones, tablets, PCs etc.

 

I tried with 2 smartphones (Samsung S20 and S22) and the issue is the same.

I tried with WPA2, WPA2/WPA3 and unprotected security.

I tried 2.4, 5, and 6Ghz.

I tried to uninstall and reinstall wifi drivers with HP support assistant

I tried network troubleshooter and check.

 

I also contacted HP support but they closed the ticket telling me that the issue is caused by my smartphones. (ridiculous!!!)

Thank U all

2 REPLIES 2
HP Recommended

Hi:

 

The only suggestion I can offer would be to update the Realtek Wi-Fi driver to the latest version HP has for the RTL88222CE Wi-Fi adapter:

 

Realtek RTL8xxx Wireless LAN Drivers

 

2024.10.228.9    December 07, 2023

 

https://ftp.hp.com/pub/softpaq/sp150501-151000/sp150786.exe 

 

 

HP Recommended

Hi Paul_Tikkanen

I had no luck, nothing has changed.

At this point what is left for me to do? Change my notebook? However, I find it absurd that HP support cannot help me resolve the issue. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.