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Brittney89
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Message 1 of 2
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Hp Printer offline please help using Mac

HP Recommended
macOS 10.15 Catalina

It’s saying it’s offline how can I get it back online with my Mac 

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Brittney89

 

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

 

To better assist you - 

 

1.) May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

2.) How's the printer connected - wired or wireless?  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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