Hp inspire error code 00999c98

[Ecn3]

 

[Max3Aj]

@Ecn3, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The error code 00999C98 on an HP printer, particularly from the HP Inspire or similar models, usually indicates a firmware or hardware issue. Here are some troubleshooting steps you can try:

Power Cycle the Printer

• Turn off the printer.
• Unplug the power cable from the wall and the printer.
• Wait for 2-5 minutes.
• Plug it back in and turn it on.

Check for Firmware Updates

If the printer starts up, check for firmware updates:

• Go to HP Support and enter your printer model.
• Download and install any available firmware updates.

Perform a Semi-Full Reset

• Turn off the printer.
• Press and hold the power button + Wi-Fi button (or another combination depending on your model).
• Wait for the reset menu and follow on-screen instructions.

Check for Hardware Issues

If the issue persists:

• Open the printer and check for paper jams or obstructions.
• Remove and reseat the ink cartridges. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support