Hp pentium silver N5000

[Raphael1213]

Goodevening i have a problem with my hp pentium silver N5000 the wifi adapter (realtek) was erased. I cant search and open another file because it affects another applications in the system or even printer. How can i bring back realtek wifi adapter.? From now i cant connect to wireless. Thank you ao much.

[Sneha_01]

Hi @Raphael1213 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Good evening! It sounds like your Realtek Wi-Fi adapter driver may have been uninstalled or corrupted. Here are some steps you can take to restore it:

1. Check Device Manager

• Right-click on the Start button and select Device Manager.
• Look for Network adapters and see if the Realtek Wi-Fi adapter is listed. If it has a yellow exclamation mark or is missing, that’s likely the issue.

2. Reinstall the Driver

• Right-click on the Realtek adapter (if visible) and select Uninstall device. Make sure to check the box to delete the driver software if prompted.
• After uninstalling, click on Action in the top menu and select Scan for hardware changes. This may automatically reinstall the driver.
• If it doesn’t, you can manually install it.

3. Download the Driver

• Visit the HP support website and enter your laptop model.
• Navigate to the Drivers & Software section and look for the network drivers.
• Download the latest Realtek Wi-Fi driver compatible with your OS.

4. Install the Driver

• Once downloaded, run the installer and follow the prompts to install the driver.
• Restart your computer after installation.

5. Update Windows

• Sometimes, Windows updates can provide necessary drivers. Go to Settings > Update & Security > Windows Update and check for updates.

6. Network Troubleshooter

• If the adapter is still not working, run the network troubleshooter:
  • Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Network Adapter and run the troubleshooter.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support