Hp stream 14 keyboard issues and Wi-Fi missing

[Connorsun]

My hp stream has been working fine until a couple days ago and then the keyboard randomly stopped working I can type but when you press Either shift key you get random symbols and when you press W it dose behind one space and when you press left arrow you get 09 the key board has gone bonkers and so I down grade the version of windows and now the internet is %100 missing I can’t even find it in settings or anything it is only a 3 year old laptop dose anybody know what is rong with this?

[KrazyToad]

@Connorsun

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Connorsun]

Hello good morning I can’t download the program because the laptop dose not have internet at all

[KrazyToad]

- Select the Start button, type Device Manager, and select it from the list of results.

- Look for Display Adapters and expand the List

- Look for Graphics driver then right-click it, and select Update Driver.

- Select Search automatically for updated driver software.

- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Graphics driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.