Hp w10 wifi issues

[Tolukuks]

Just got a HP 255g6, installed the w10, but the wifi isn't working, no wifi icon. The only options available for are broadband and Ethernet connections. Please help.

[Paul_Tikkanen]

Hi:

Did you install the required wifi driver?

If the wifi adapter needs a driver, there will be a device in the device manager labeled as a Network Controller.

Please post the hardware ID for the Network Controller device, so I can see what driver it needs.

Use this guide for how to find the hardware ID for a device.

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

[Tolukuks]

Thanks Paul for your prompt reply. I followed the guide but there are for options, I'm confused at this point.
These are what I got for hardware ids

PCI\VEN_8086&DEV_24FB&SUBSYS_21108086&REV_10
PCI\VEN_8086&DEV_24FB&SUBSYS_21108086

PCI\VEN_8086&DEV_24FB&CC_028000

PCI\VEN_8086&DEV_24FB&CC_0280
Thanks.

[Paul_Tikkanen · Accepted solution]

You're very welcome.

What you posted is fine.

The hardware ID decodes to an Intel 3168 AC wifi adapter.

Here is the link to the W10 driver you need for that...

This package contains the drivers for the supported Intel Wireless LAN adapters. This package is provided for supported notebook models that are running a supported operating system.

https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87554.exe

You will also need the bluetooth driver for the Intel wifi adapter.

This package contains the driver installation package for the Intel Bluetooth in the supported notebook/laptop models and operating systems. In order to install this package correctly, the previous driver must be uninstalled before this package is installed.

https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87911.exe

[Tolukuks]

Okay. Thank you. I'll do this now and let you know what the results are as soon as possible.

[Tolukuks]

Omg! It worked. I'm so happy right now. Thank you so much Paul. I'm grateful. 😁

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

[Tolukuks]

Hello. I just discovered that the problem is still the same, now I can't seem to find the Bluetooth anywhere. I tried re-installing the drivers but there's been no improvement yet.

[Paul_Tikkanen]

Hi:

Unfortunately, I wouldn't be able to help you with why the BT isn't working.

That is the driver you needed, and if the BT is not showing up anywhere, I wouldn't know why it isn't.

Since your PC is under warranty, you may want to contact HP technical support and submit a support case under that warranty.

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

[Tolukuks]

Okay. I Thank you so much. It's fine now