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‎12-31-2025 04:24 PM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-db1000 IDS Base Model
Operating System: Microsoft Windows 11

Hey, so I bought a new HP Omen 17 Ryzen AI 5 and the HyperX Cloud III S Wireless from the HP.com website. ive connected the headset to my phone via bluetooth, it works fine. the laptop just came today, and the bluetooth does not find the hyperX headset on the list. i have the headset in pairing mode (little light near power button is flashing blue), ive ensured everything is up to date and installed. but no matter what I do I cant find the hyperX headset via bluetooth on the laptop. 

 

Ive watched 2 videos, and used the laptops co-pilot to try to figure out how to discover the headset via bluetooth, but nothing works. the headset works fine while using the 2.4 dongle but the bluetooth is the reason i spent 140 dollars on the headset.

 

Anyone know how to get it working?

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