I'VE CHANGED INTERNET PROVIDER. HOW DO I CONNECT TO NEW WIFI? THE PURPLE LIGHT IS SCANNING FOR CONNE

[TOOSWEET2]

I'VE CHANGED INTERNET PROVIDER. HOW DO I CONNECT TO NEW PROVIDER? THE PURPL LIGHT ON PRINTER IS SCANNING TO FIND WIFI

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[VikramTheGreat]

Hi @TOOSWEET2,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Changing your internet provider means your HP printer needs to connect to the new Wi-Fi network. The purple light scanning indicates the printer is searching for available networks. Here are the steps for both touchscreen printers and non-touchscreen printers using the HP app:

For HP Printers with Touchscreen

1. On the printer control panel: 
   • Tap the Wireless or Network icon.
   • Select Settings → Wireless Setup Wizard.
2. The printer will display available Wi-Fi networks.
3. Choose your new Wi-Fi network and enter the password.
4. Wait for the printer to connect. The light should turn solid blue when connected.

For HP Printers without a Touchscreen (Using the HP App)

1. Reset the printer’s network settings: 
   • Press and hold the Wireless and Cancel buttons together for 5 seconds (or check your model’s manual).
   • The printer enters setup mode (purple light blinking).
2. Open the HP App on your phone or PC: 
   • Download from HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
3. Tap Add Printer → Select your printer from the list.
4. Follow the on-screen steps to connect the printer to your new Wi-Fi: 
   • Enter your Wi-Fi password when prompted.
5. Once connected, the light turns solid blue.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat