I am getting a "server connectivity issue" when performing HP support assistant check for updates.

[sonver]

I am getting a "server connectivity issue" error when performing HP support assistant check for updates. Can anyone assist with a fix? Connectivity test continually failing,

[Kuroi_Kenshi]

Hi @sonver,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Internet Connection:

• Ensure that your internet connection is stable and working properly. Try accessing different websites to confirm connectivity.

Check Firewall and Antivirus Settings:

• Sometimes, firewall or antivirus software can block applications from accessing the internet. Make sure that HP Support Assistant is allowed through your firewall and security software.

Update HP Support Assistant:

• Ensure you have the latest version of HP Support Assistant. You can download it from the HP Support website: HP Support Assistant Download.

Configure Proxy Settings:

• If you are using a proxy to connect to the internet, make sure that HP Support Assistant is configured correctly to use the proxy settings. Check your computer's proxy settings and replicate them in the application's network settings.

Run Network Troubleshooter:

• Use Windows' built-in network troubleshooter to diagnose and fix common network problems. Go to Settings > Network & Internet > Status and select the "Network troubleshooter."

Check Date and Time Settings:

• Incorrect date and time settings on your computer can cause connectivity issues with updates. Ensure that your date and time settings are correct, or consider enabling "Set time automatically."

Reinstall HP Support Assistant:

• Try uninstalling and then reinstalling HP Support Assistant. Sometimes a fresh install can resolve connectivity issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,