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I am having erratic mouse behaviour.

HP Recommended
HP Envy
Microsoft Windows 10 (64-bit)

I have an HP Envy laptop (but I have had this problem occur on my HP Pavillion Desktop). I am having an issue with erratic mouse behavior.  I've tried different wireless mice with the same results. Everything is fine for a while, then I lose 95% control over the mouse. It runs all over the window, this happens in my browser or if I am in Word.  It changes the open tab, minimizes the window, opens up old windows, all on its own.  I've tried updating the driver, reinstalling it, disconnecting the touchpad, (I prefer to use the mouse because of graphic work I do). I've tried other troubleshooting, but so far, no solution. The only way to help is to do a restart.

HP Support Agent
HP Support Agent
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HP Recommended

@mrspamt Welcome to HP Community!


Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.


Check the Mouse options under control panel:

Start → Control Panel → Mouse → Buttons tab.

Check the box labeled "Use MS Office compatible scroll only."

Also, check the box below labeled "Scroll in active window only."

If the issue persists, attempt the below steps:

Attempt using an alternate/external mouse.

(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure,

However, if the external mouse doesn't work either, it could be a software/driver issue).


Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

  • 1.   Click on Start and type ‘Device Manager’.
  • 2.   Click Device Manager.
  • 3.   Click + sign next to Mouse.
  • 4.   Right-click on mouse entry and choose "uninstall".
  • 5.   Restart your computer.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

I am an HP Employee

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