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I can send mail but I am not receiving it

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hp laptop 192T6UA#ABA
Microsoft Windows 10 (64-bit)

HP Laptop 14-fq0013dx product # 192T6UA#ABA. Just bought it. I can send email but can't receive it. Using Microsoft Outlook

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Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.



Best you ask the mail provider - Microsoft Office / Outlook - for help with their product.


Some of the basics pulled from the 'net:

Set up email in the Mail app for Windows 10 

Microsoft Outlook 


What else?

Ask the Community:  Microsoft Community


Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"


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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation