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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- I can't able to cannot WiFi y

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11-04-2019 10:38 AM - edited 11-04-2019 10:38 AM
@Asif11, Welcome to the HP Support Community!
Have you tried connecting the PC with different wireless networks and check if the issue persists?
Do you get any errors while trying to connect?
Are you able to connect other devices to your wireless network?
Let us try these steps to resolve this issue:
Make sure the wireless key or button is enabled
Most notebook computers have a button or keyboard key to turn the wireless signal on and off. Check the button or key status to confirm if the wireless signal is on.
Locate the wireless key or button. This could be an image of an airplane or a wireless signal.

A standalone button with an airplane. This enables or disables “airplane mode” and turns off wireless and Bluetooth on the device.

F12 key with an airplane. This enables or disables “airplane mode” and turns off wireless and Bluetooth on the device.

F12 key with wireless icon and LED. This enables or disables "wireless mode." The LED illuminates in white or blue if active, and amber if wireless is turned off.

A standalone wireless button. This is typically located above or near the keyboard.
Press the button once, wait 10 seconds, and then observe any changes to the wireless connection icon in the notification area and to the LED light on the wireless button or key.
If the button or key does not have a light, hover your mouse over the wireless connection icon in the notification area of the taskbar to see the current connection status.
If the wireless signal is turned on, try connecting to the Internet again.
If the wireless signal is turned off, press the button or key again to turn it back on, and then try connecting to the Internet again.
If the issue persists, continue to the next step.
Install updates using HP Support Assistant
- In the search box, type and open HP Support Assistant.
- Check for updates.
- If the updates are available, click on install and restart the computer.
Note: If you do not have HP Support Assistant installed, Click here to download the same.
Make sure Airplane mode is turned OFF
Click on the Windows logo/Start button on the PC > settings > Network and Internet > on the left pane, look for Airplane mode > Off
Use Windows Network and Internet Troubleshooter
Click on the Windows logo/Start button on the PC > settings > Network and Internet > Status > on the right side, look for Network troubleshooter.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
KUMAR0307
I am an HP Employee