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‎11-02-2022 06:58 AM

HP Recommended
Product: HP 15-g008er Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

At the same time, I can connect to my bluetooth speaker and listen to music on it. ALL phones cannot connect to my laptop

Category:
4 REPLIES 4

‎11-03-2022 04:27 AM

HP Recommended

Hello @Dickcher 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we try to fix the <bluetooth> problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Audio inputs and outputs>

- Expand <Bluetooth USB>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎11-03-2022 09:36 AM

HP Recommended

Hello

msinfo32_bc7unh8MIz.png

mmc_wlB2t9EuA3.pngmmc_3tZ9NqwKD8.png

 

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‎11-03-2022 03:40 PM

HP Recommended

Hello @Dickcher 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.49 Rev.A10.2 MBAug 1, 2018Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

 

(5) Let Windows install <Optional updates> ( including drivers )

What Are Windows Optional Updates, and How Do You Install Them?

See section <How to Find and Install Windows Optional Updates>

 

(6) Run <Windows Optional Updates>, everything that comes shall be installed

 

(7) Restart Windows

(8) Test again

(9) Please report your results

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‎11-05-2022 08:35 AM

HP Recommended

I updated the bios and installed the latest optional updates. Nothing has changed

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